Account Supervisor II
FAMILY DOLLAR MOREHEAD KY
Mon 9:00 - 18:00 Tue- Fri 8-5 Sun - 7:00 - 17:00
Position open to remote: No
Grade: ES11
Compensation Range: 48,000 - 58000
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
What You’ll Do:
This position is responsible for supervising and
developing all drivers for assigned accounts; addressing customer service
issues or complaints; and all shipments to meet the customer’s needs and
demands. Provides best course of action solutions for problem resolution on a
daily basis to improve customer satisfaction, retention, utilization, and
safety.
Position
Functions:
Proactively promote safety metrics and key
performance indicators around service pickup %, deadhead %, assignments
per week, and any other metric essential for the organization’s
objectives.
Supervises driver performance to ensure proper
balance is achieved with business needs and driver needs.
Utilize High Performance Coaching to
proactively coach drivers on performance or behavior expectations.
Ensure the highest level of service for U.S.
Xpress customers by effectively managing expectations and commitments
through strong relationships and proactive communication.
Maximize company profitability and revenue
through appropriate equipment utilization.
Ensure win/win scenarios that result in both
high driver and customer satisfaction and loyalty.
Utilize effective communication to handle
sensitive issues, difficult conversations, and/or driver disputes.
Effectively plan driver loads based on
availability (PTA) and ensure drivers and equipment are performing as
necessary to provide on-time service.
Coordinate with drivers on physicals and
random drug screens as well as CDL renewal deadlines based on Safety
Department tracking and correspondence.
Utilize systems such as AS400 and XPM for
various tasks to ensure maximum departmental productivity.
Collaborate with other operational and support
departments on various tasks.
Yard duties as assigned.
Proactively work to
assist others in achieving the organization’s objectives.
Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
Proactively work to assist others in achieving the
organization’s objectives.
What We’re Looking For:
Education
High school diploma or equivalent required.
Equivalent years of experience are defined as one year of professional experience for each year of college requested.
Experience
3+ years
Operations experience including Customer Service, Fleet Management, or
Load Planning preferred
Transportation, logistics, and/or supervisory a plus
Skills & Abilities
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums
Comprehensive knowledge of DOT regulations impacting daily operations preferred.
Supervisory
Responsibility
N/A
Work
Environment: This job operates in a normal professional office
environment and routinely uses standard office equipment such as computers,
phones, photocopiers, fax machines, and filing cabinets.
Physical Requirements: While performing the duties of this job, the employee must have the ability to
communicate or exchange information. The employee is required to have close
visual acuity to perform an activity such as viewing a computer, expansive
reading, or preparing and analyzing data, reports, and figures.
EEO Employer: The Company is an
equal employment opportunity employer. The Company’s policy is not to unlawfully
discriminate against any applicant or employee on the basis of race, color,
sex, sexual orientation, gender identity, religion, national origin, age,
military status, disability, genetic information, or any other consideration
made unlawful by applicable federal, state, or local laws. The Company also
prohibits harassment of applicants and employees based on any of these
protected categories.
Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
NA
We’ve been evolving to meet the challenges of moving goods better for nearly 40 years. The strength we’ve built throughout our history is powerful — and we’re using it to drive future growth. Together, our businesses boast an unmatched network know-how, experience, and innovation.
Our over-the-road (OTR) division offers an asset-based fleet across the United States with both solo and expedited solutions, and flex capacity to cover surges and special projects.
Our Dedicated division offers customers the flexible, on-demand capacity of their own private fleet delivering every day, without the hassle of having to manage one.
The U.S. Xpress Logistics division gives shippers access to a full-service fleet backed by a strong freight logistics network. For carriers, it helps keep their trucks running and income rolling, with support from our people and technology.
We know our people are the key to our success. That's why we promote from within at every level of the company. If you're looking for a work environment with rich opportunities to grow and advance your career, this is it.
In 2023, U.S. Xpress became part of the Knight-Swift family of brands, joining the industry's largest full truckload carrier as we build our company's future.
See all we have to offer at https://www.usxpress.com/company/careers/.
