Job Description

Account Supervisor

The Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. The AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. The AS may have subordinate(s) for whom he/she is responsible.

Project Development

• Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic
• Creation and ownership of tactical briefs and estimates, with supervisor sign off
• Ensures all creative and tactics developed support the brand and customer objectives
• Continually seeks brand building opportunities/ways to overcome obstacles
• Participates and organizes market research, including partial ownership of associated output and strategic findings
• Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
• Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
• Champions the creative product with creative partners
• Provides appropriate supervision to his/her direct reports
• Works with team to ensure all work is delivered on time and accurately

Client Relations

• Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
• Attends client meetings/conventions/market research and handles timely follow-up
• Ownership of daily and/or weekly client status reports
• Creation and dissemination of client contact reports
• Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
• Acts as liaison between client and internal team, providing timely feedback between Agency and Client

Financial

• Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client’s budgets and Agency processes
• Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines
• Prepares forecasts with supervisor
• Ensure per job revenue is recognized based on project assumptions and revenue forecasts
• Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes
• Proactively identifies opportunities to realize incremental income based on scope changes

Team Building/Leadership

• Works with supervisor on strategic options, copy strategy, and creative innovation
• Provides clear direction and establishes expectations for subordinates and cross-functional agency team
• Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards
• Evaluates performance of account team members and makes developmental recommendations

Experience

• Bachelor’s degree
• 4-6 years in account services at a healthcare communications/advertising agency, consulting firm or similar experience
• Background in communications, managed markets and/or science preferred