Job Description

Role

The Account Success Manager (ASM) is responsible for supporting customer adoption, engagement, and long-term success with Seequent solutions. The role focuses on maximizing users and usage by helping customers effectively implement, adopt, and realize value from their investment in our products.

Working with a portfolio of assigned accounts, the ASM serves as the primary day-to-day customer contact and collaborates closely with Account Managers, Technical Specialists, Product teams, and Support teams to deliver a positive customer experience. The ASM develops a strong understanding of customer objectives, workflows, and product usage to help identify opportunities for improved adoption, value realization, and customer satisfaction.

Through relationship building, proactive engagement, onboarding coordination, customer advocacy, and usage monitoring, the ASM helps ensure customers remain successful, supported, and engaged throughout their lifecycle with Seequent.

Duties and responsibilities

• Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training activities by engaging the appropriate internal resources and tracking outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Support account planning activities by partnering with Account Managers and other Sales and Support team members.
• Document customer interactions, account updates, and key activities within the CRM system.
• Facilitate communication between customers and internal teams to ensure timely resolution of questions, concerns, and service requests.
• Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
• Prepare customer usage reports and adoption insights to support customer success discussions and reviews.
• Identify expansion and renewal opportunities and communicate them to the Senior Account Manager for follow-up.
• Maintain a regular cadence of customer engagement to reinforce value realization and long-term partnership.

Qualifications

• 5+ years of experience in industry.
• Fluent Spanish and English (this is essential)
• Ability to build a strong, strategic understanding of Seequent’s solution portfolio set.
• Customer-Centric Mindset - with proven experience driving customer outcomes.
• Highly developed communication with influencing skills, capable of engaging at all organizational levels and customers. 
• Strong problem-solving capability with the ability to anticipate issues and provide solutions effectively. 
• Wide product knowledge (Wide vs. Deep) across the solution set, enabling connected, multi product value conversations. 
• Relevant industry experience with the ability to engage credibly with technical & non-technical stakeholders. 
• Technical proficiency is sufficient to guide customers and frame solution pathways confidently. 
• High Emotional Intelligence with the ability to build trust, navigate ambiguity, and strengthen complex relationships.
• Strong action-orientation with the ability to drive momentum
• Empathetic, customer focused approach grounded in understanding customer challenges and goals. 
• Excellent organizational capability with the ability to manage complex portfolios of accounts and competing priorities. 

Working conditions

Hybrid based role with some travel and visits to client sites as required.