Job Description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to <peoplesuccessoperations@marketstar.com> immediately.

Role: Account Strategist.
Experience: 1-2 Years & above .
Location: Bangalore.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

Role and Responsibilities:

• Review and approve daily incoming cases and ensuring data quality compliance and documenting in Google Sheets/Excel.
• Proactively follow up on cases which is open queries to ensure timely resolution and accurate recording within the correct period.
• Identify issues, data quality inconsistencies, investigate proactively, and clearly communicate recommendations and solutions.
• Build and maintain strong, trust-based relationships with customer accounts through open and effective communication.
• Provide accurate, valid, and complete information using appropriate tools and methods.
• Maintain detailed records of customer interactions, manage customer accounts, and organize documentation.
• Adhere to established communication procedures, guidelines, and policies
• Meet or exceed performance targets across assigned products/projects.

Must have skills:

• Strong command of written and verbal communication.
• Excellent email and interpersonal communication skills.
• Familiarity with CRM systems (e.g., SFDC) and related processes
• Research skills.
• Excellent typing speed (minimum 45 WPM) with strong multitasking abilities.
  

What’s in it for you?

We are a rapidly growing organization with opportunities across the globe.

We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If you’re up for this job, go on and hit the “Apply Now” button