About the Role
The Restaurant Standardization & Growth team ensures that 10BIS platform partners maintain high operational standards. We are looking for an assertive, resilient, and communication-driven professional to join our team.
In this role, you will manage a portfolio of restaurants within a specific region. You will be responsible for monitoring operational compliance (handling cancellations and delays), while actively driving growth, promotions, and retention through high-volume outbound phone activity.
Key Responsibilities
Operational Compliance: Monitor daily alerts (cancellations, courier delays), enforce platform standards, and manage restaurant operational status based on performance.
Restaurant Education: Conduct proactive outbound calls to guide restaurant owners, improve their commitment, and resolve service gaps.
Growth & Promotions: Reach out to restaurants to pitch and secure exclusive benefits, discounts, and promotions for 10BIS users.
Retention Management: Handle at-risk restaurant partners using a dedicated toolbox of solutions to maintain high retention rates.
Daily Execution: Manage internal ticketing systems, emails, and ad-hoc operational tasks (delivery fees, response times, etc.).
Requirements
Assertiveness & Communication: Experience in outbound calling, customer service, or tele-sales. Ability to manage challenging conversations with business owners.
Resilience: High comfort level with intensive outbound phone work (Talkdesk) and repetitive, fast-paced daily tasks.
Problem-Solving & Patience: A "can-do" approach, exceptional patience, and the ability to find quick solutions under pressure.
Tech-Savvy: Quick learner of internal systems and basic data. Experience with Tableau – an advantage.
Just Eat Takeaway.com is a leading global online delivery marketplace, connecting consumers and restaurants through our platform in 16 countries. Like a dinner table, working at JET brings our office employees and couriers together.
From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself.
No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves.
We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions.
Together we transform, create, reinvent and empower every food moment.
As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition.
So load up your plate with ideas that get you excited, because at JET everything is on the table.
https://careers.justeattakeaway.com
