Job Description

Account Specialist - Mendota, IL
ADM Ag Services & Oilseeds
This is a full-time non-exempt position

The Account Specialist is an integral part of the ADM Origination Team and will have a core focus on providing support for all of the producer facing business functions. You will assist the Regional Team in meeting its origination goals and providing ADM’s customer with the highest level of service.

What You’ll Do:
Provide outstanding customer service to our producer customers and manage transactional producer accounts. A heavy emphasis will be placed on fostering relationships and supporting your origination teammates. Other significant duties include as follows:

• Lead all contract related tasks including entry, pricing, signature maintenance, past-due deliveries/terms, non-traditional contract expiration awareness and any state related documentation requirements for unpriced grain contracts
• Handle accounting details for each customer including farm splits, grain application and settlement direction efficiently and accurately
• Engage with our customer base by answering inbound phone calls, providing account information, and purchasing multiple commodities in multiple locations
• Address any customer accounting questions, concerns or mistakes promptly and professionally
• Maintain and communicate critical location specific information to customers regarding bids, hours and other significant announcements
• Enter and maintain offers and hedges for grain purchases as needed
• Understand and articulate discount schedules, by commodity, to customers as needed
• Develop an understanding of ADM’s producer contract portfolio
• Maintain up to 100 transactional accounts
• Support regen ag programs by helping with reporting and data collection

Who We’re Looking For:

• Exceptional Customer Service Skills
• Knowledge and understanding of the farming/agriculture industry is helpful, but not required
• Ability to learn and understand new software or other applications necessary to perform essential responsibilities authoritatively
• High attention to detail, well-organized and effective time management skills are imperative
• Ability to be accurate and timely in a dynamic work environment
• Ability to work as a team and develop and implement new processes and procedures
• Strong communication internally and externally is vital to the success of this role
• Interact in a consistently professional and positive manner with various internal and external personnel
• Proficient in internal and external software systems including Microsoft Office Suite
• Minimum of 1-3 years quality work experience.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor. * If you’ve been in your current position for more than 18 months, supervisor approval is not required. * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.
​Hiring Manager- Brooke Achenbach ​
Recruiter- Lauren Shea

City

Mendota

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$45,700.00 - $85,000.00