Job Description

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

About the Role:
As the Manager, Account Specialist, you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You’ll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.

Key Responsibilities:

• Team Leadership: Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
• Operational Excellence: Oversee end-to-end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.
• Commercial Strategy: Drive incremental revenue through low-complexity upsell and cross-sell opportunities; support pricing and negotiation strategies.
• Cross-Functional Collaboration: Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
• Data & Forecasting: Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
• Process Improvement: Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.

Success Metrics:

• Renewal & Retention: Percentage of contracts successfully renewed and customers retained.
• Revenue Growth: Upsell and cross-sell revenue generated through renewal activities.
• Forecast Accuracy: Reliability of renewal and commercial forecasts.

About You

The best leaders in this role combine commercial acumen with a passion for team development and operational rigor. You thrive in a fast-paced environment, balancing strategic priorities with hands-on execution.

What Makes You Stand Out:

• Leadership Mindset: You inspire and coach your team to achieve excellence and grow professionally.
• Commercial Expertise: You understand pricing, negotiation, and recurring revenue models.
• Operational Discipline: You drive process consistency and accuracy across all commercial activities.
• Collaborative Approach: You build strong partnerships across Customer Success, Sales, Finance, and Legal.
• Analytical & Data-Driven: You leverage metrics and insights to guide decisions and improve performance.
• Change Agent: You identify opportunities for improvement and lead initiatives that scale impact.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
• 5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
• Experience in SaaS or recurring revenue environments.
• Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
• Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.

Compensation
Base salary + variable commissions based on performance metrics.
Premium benefits

To apply, please upload your updated resume in English.
Location: CDMX

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com