Job Description

Join our Team—bring your expertise to resolve complex inquiries and help customers reach financial goals.

As an Account Specialist III within International Consumer Banking, you will play a pivotal role in delivering world-class service to customers across both Consumer Banking and Personal Investing needs. You will be empowered to resolve complex inquiries, support customers navigating significant financial challenges, and contribute innovative ideas that enhance both the customer and colleague experience. In a fast-paced, collaborative environment, you will help responsibly reshape the financial services market, drive operational excellence, and strengthen a culture of being Number One for Customer Service across all industries—while helping make this the Best Place to Work.

Job Responsibilities

• Uphold the highest standards of integrity, customer care, and risk-aware decision-making.
• Serve as the first point of contact for new and existing customers, providing outstanding service and expert product knowledge across Consumer Banking and Personal Investing
• Address customer concerns promptly and compassionately, guiding them through expanded product offerings and supporting those in vulnerable situations.
• Take ownership of resolving complex queries at first contact whenever possible, taking end-to-end ownership through full resolution, and acting as the primary escalation point for issues requiring additional expertise.
• Communicate with customers across all channelswith timely, accurate, high-quality responses.
• Handle challenging conversations, including complaints, with empathy and professionalism.
• Guide customers digitally by educating and assisting with the app, and supporting new product/service launches.
• Support customers’ financial goals by identifying needs and connecting them to the right partners or next steps.
• Collaborate with internal teams to resolve customer queries efficiently and contribute to a positive, high-performing team environment.

Required qualifications, capabilities and skills

• Minimum 1 year in a Daily Banking/Investment Specialist or customer support role.
• Strong verbal and written communication skills.
• Genuine passion for helping customers and for financial services.
• Ability to understand customer needs and find effective solutions.
• Passion for learning, self-development, and continuous improvement .
• Willingness to work in rotating schedules and shifts.

Preferred qualifications, capabilities and skills

• Experience handling challenging conversations or complaints.
• Experience working in a customer-centric, high-growth environment.
• Familiarity with digital banking or wealth management products.
• Ability to identify and refer opportunities for customers’ financial growth.
• Strong organizational and time management skills.
• Familiarity with CRM or customer support tools.

Internal Application Eligibility Requirements

TENURE

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.