Job Description

The Account Specialist serves as a primary point of contact for customers and internal stakeholders, delivering exceptional post-sales support and account management services. This role is responsible for managing customer orders, resolving inquiries, coordinating with cross-functional teams, and maintaining strong customer relationships. The Account Specialist I contributes to customer satisfaction and business success by ensuring timely execution of transactions, proactive communication, and effective issue resolution.}

In This Role, Your Responsibilities Will Be:

• Provide outstanding support to customers and sales representatives for post-sales activities.
• Serve as a primary point of contact for customer inquiries and account-related requests.
• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Manage order entry, order tracking, pricing inquiries, and delivery updates.
• Coordinate with internal teams to ensure customer requirements are met efficiently.
• Monitor customer orders and expedite requests as needed.
• Support customer forecasting activities through customer portals and business systems.
• Investigate and resolve customer complaints, service issues, and order discrepancies.
• Partner with Quality teams to support Return Material Authorization (RMA) and nonconformance processes.
• Maintain accurate customer records and account information within company systems.
• Provide timely updates regarding customer satisfaction, risks, and service concerns.
• Support continuous improvement initiatives that enhance customer experience and operational efficiency.
• Communicate customer trends, opportunities, and concerns to management.

Who You Are:

You gain insight into customer needs. You create teamwork allowing others across the organization to achieve shared objectives. You effectively communicate in various settings and provide timely and helpful information to individuals across the organization.

For This Role, You Will Need:

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Experience in customer service, account management, sales support, or a related business function.
• Strong English communication skills (Mandatory, to be evaluated verbally).
• Experience interacting directly with customers in a professional environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience working with ERP systems such as Oracle, salesforce or SAP.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications That Set You Apart:

• Experience using CRM platforms such as Salesforce.
• Experience supporting customers in an industrial, manufacturing, or technical environment.
• Knowledge of order management and customer service processes.
• Experience with forecasting, reporting, and customer data analysis.
• Strong attention to detail and follow-through.
• Ability to work independently and proactively drive issue resolution.

Working Conditions

U.S. holidays differ from Costa Rican holidays. Due to business requirements, occasional work on Costa Rican holidays may be necessary to support U.S. operations. Advance notice will be provided, and compensation will be administered in accordance with Costa Rican labor law.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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