• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Handles incoming calls to the department. Provides information to callers/visitors pertaining to the services of the department. Greets internal/external callers/visitors.

• Registers patients and verifies payer source.

• Follows up on all account claims that have been billed and unpaid

• Reports key statistics for compliance, sales, revenue, cash and patient flow.

• Performs insurance pre-authorization process, enters, validates, and reconciles visit activity and supplies to ensure accurate billing.

• Posts payments every day and reconcile deposits.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School diploma or equivalent, OR post high school diploma

• Experience - Two (2) years of customer service experience.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Proficient computer skills (word processing, spreadsheets, database, data entry)