Rakuten Group, Inc. is a global leader in internet services and has a diverse ecosystem spanning across e-commerce, fintech, communications and more serving approximately 1.8 billion members worldwide. Founded in Tokyo in 1997, the Group operates in over 30 countries and regions with more than 30,000 employees.
Based in Singapore's Central Business District, Rakuten Asia Pte. Ltd. serves as the regional headquarters for Asia, driving value through areas such as advertising product development, product strategy, and data management to support Rakuten Group's global ecosystem.
Learn more at: https://global.rakuten.com/corp/
Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
As an Account Specialist, you will play a pivotal role in supporting our Account Managers to deliver exceptional service to Rakuten Advertising’s affiliate clients. You willbe responsible forproviding operational and marketing support that directly influences client retention, program performance, and overall satisfaction. Byleveraginginternal resources and data-driven insights, you will ensure our clients receive best-in-class service to meet their strategic businessobjectives
Responsibilities:
Client Operations & Support
Daily Communication: Act as a point of contact for clients via email, managing operational requests and inquiries to ensure we meet and exceed revenue targets.
Relationship Management: Attend andfacilitatescheduled client calls and check-ins, ensuring clear communication and consistent follow-up.
Account Servicing: Support Account Managers in the day-to-day execution of affiliate tasks,utilizinginternal tools and resources to drive results across your dedicated portfolio.
Performance & Satisfaction
Relationship Building: Cultivate andmaintainstrong, trust-based relationships with clients to ensure the highest levels of satisfaction and long-term partnership success.
Proactive Contribution: Continuouslyidentifyopportunities to enhance account performance and provide value-add support to the wider Account Management team.
Requirements:
Language Skills: Professional fluency in both English and Korean as you will be working closely with stakeholders based in Korea.
Skills: Strong analytical mindset, excellent written and verbal communication skills, and a proactive approach to problem-solving.
Rakuten Advertising leads the affiliate and partner marketing industry in delivering performance-driven marketing solutions that help the world’s top brands connect with unique, highly engaged audiences – from awareness to activation.
At Rakuten, we outthink the competition and outperform your expectations. Our experienced full-service team works to create the best ad experiences for brand, audience, and affiliate alike – one where people get the right message at the right time to drive attention, action, loyalty, and value.
We leverage a global partner network and our owned-and-operated properties to reach people like no one else. Your goals are our goals, and we’ll work like no one else to help you exceed them.
Backed by industry-leading AI-backed technology, and the largest partner network in affiliate marketing, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales, loyalty, and beyond. A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in New York City, with offices throughout EMEA, APAC, LATAM, and North America.
