Job Description

• 401(K) Retirement Saving Plan w/ Employer Match
• Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
• Tuition & Certification Reimbursement
• Paid Time Off – (15 Days; prorated before 1st year)
• Parental Leave
• Paid holidays

• Two (2) years of customer service and/or sales support experience in the ocean transportation industry.
• Ability to work in a team environment supporting sales staff and sales effort.
• Excellent communication skills (written and verbal) in English.
• Excellent interpersonal skills. Must be able to establish and maintain effective working relationships with customers and fellow employees.
• Strong organization and time management skills. Must be able to prioritize and respond to common inquiries in a timely manner.
• Intermediate knowledge of MS Office. 
• Excellent sales and customer service skills. 
• Ability to adapt to changing market conditions. Must be able to multi-task and function comfortably in a fast-paced environment.
• Ability to think logically, follow instructions and meet deadlines. 
• Flexibility to attend industry events and accompany Account Executives on customer visitation as required by sales management. 
• Flexibility to work extended hours, holidays and/or weekends. 

• Bilingual (English/Spanish).

• Oversee the overall performance of assigned accounts with a focus on maintaining and generating business.    
• Foster strong business relationships and achieve a high level of customer satisfaction.    
• Plan and manage an active call cycle in accordance with the standards and directives of management.
• Properly manage all service contracts under the assigned portfolio and process renewals based on time criteria set by sales management.
• Responsible for maintaining customer records updated according to Sales Standards and Procedures (i.e. account profiles, corporate and sales hierarchy, contact information, etc.).
• Utilize all designated resources and tools in the daily job functions (i.e. Stars Tariff Retrieval System, Sales & Marketing Revenue Reports, Trade Database, etc.).
• Work effectively in conjunction with Account Executives, targeting key and/or new accounts.
• Problem-solving on behalf of customers and Account Executives.
• Keep management informed of any issues concerning areas of responsibility.
• Maintain a proactive line of communication with the Pricing departments and domestic/overseas offices on related issues.  
• Keep abreast of tariff changes, including new regulations and changes in rate applicability.
• Support sales objectives as set by management in accordance with specific company goals and directives.
• Attend department meetings, trade shows and occasional in-person/offsite meetings with customers.  
• Performs related duties as required by management.

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

• While performing the duties of this job, the employee is regularly required to use his fingers.     
• The employee is continuously required to talk and/or hear.     
• The employee is continuously required to sit, stand, or walk.
• The employee must occasionally lift and/or move up to 10 pounds.   
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  

• Exposed to indoor office environment and controlled temperature.
• Occasional exposure to outdoor environments while accompanying Account Executives to local and domestic travel for client visits and meetings.
• The noise level in the work environment is usually moderate to busy due to phone in open cubicles.

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to  accommodations@seaboardmarine.com
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.