Job Description

Annual Salary Range - $55,000 - $70,000

Location - Must be located and be authorized to work in the US

As a member of TargetSmart’s Client Services Team, you will provide support for progressive organizations and Democratic campaigns, consultants, and polling firms’ use of all of TargetSmart’s data, products, and technology tools. This role includes maintaining relationships with and providing account management for a broad range of clients, educating and training clients on TargetSmart’s data and offerings, and playing an essential role in the overall day-to-day Client Services’ operations of TargetSmart. 

• Manage assigned client base through regular meetings and interaction with staff throughout client organizations

• Meet with clients to discuss their programs and campaigns, as well as explain the full range of TargetSmart’s offering with the possibility of upselling additional products and services

• Work with the Sales and Client Services teams on contract renewals, usage reporting and billing

• Attend TargetSmart and client events, conferences, and summits as needed 

• Participate in Client Services’ work on product modifications, standardization, documentation, and support

• Triage and troubleshoot daily inbound questions and requests 

• Complete steps required to onboard new clients 

• Enter client information into project management system and manage Salesforce accounts

• Document, submit, monitor, and ensure delivery of data requests, and processing jobs 

• Provide support for a variety of internal and external platforms that host TargetSmart data

• Assist in the planning and organizing of the bi-annual client Roundtable event 

• Assist with the production and reporting of client communications 

• Develop Client Support content (i.e., data and technology tools documentation, training materials and explanations, product release information, frequently asked questions, etc.)  

• Maintain client and partner contact lists in all platforms

Requirements

• Experience working with political data (i.e., voter files, model scores, donor lists, membership lists, etc.) 

• Experience working with at least one of TargetSmart’s ListBuilder, SmartVAN, other Voter Activation Network (VAN) software, or other similar online data querying software 

• Understanding of voting process and political district boundaries 

• 3-4 years’ experience in Democratic campaigns, progressive non-profits, PACs, polling firms, or political consultancies

• Proficiency in MS Office (Word, Outlook, Excel, PowerPoint) 

• Ability to trouble-shoot issues and solve problems requiring quick turnaround times 

• Ability to handle multiple tasks at once and see them through to completion and within appropriate deadlines 

• Attention to detail, solid communication skills

• Available for after hours and weekend coverage during election cycle as needed

Benefits

We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.

We are committed to providing reasonable accommodations throughout the hiring process and employment. If you require an accommodation to apply for or interview for this position, please let us know (email Gideon at Gideon.bender@thetara.group).

We encourage candidates to apply even if their experience does not align perfectly with every qualification listed.

COMPETITIVE COMPENSATION

Including a 401(k) with generous company matching.

100% REMOTE WORKING OPPORTUNITY

Always have been and always will be.

TOP-NOTCH MEDICAL COVERAGE

Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.

GENEROUS PAID TIME OFF

23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.

PAID PARENTAL LEAVE

10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.