Job Description

Account Specialist / Customer Service

Location: Compton, CA
Job Type: Full-Time

1. About the Role

Due to new account acquisitions, we are expanding our team and seeking a dedicated Account Specialist / Customer Service Representative

After completing training, you will be responsible for managing three accounts (primarily in Japanese) During the training period, you will gain hands-on experience in warehouse operations, including order processing, picking, packing, and shipping. This will equip you with the skills to provide effective logistics solutions to clients in the future.

Fast-paced growth environment:

• Proven track record: Employees have been promoted to Assistant Manager within six months
• Great for innovators: We welcome those with strong software skills and innovative ideas!

2. Job Responsibilities

Administrative & Logistics Operations at a Japanese Logistics Company

• Coordinating vendor arrangements (tracking shipments via phone)
• Handling customer service inquiries
• Communicating with headquarters in Japan
• Managing shipping and receiving orders, forwarding procedures
• Updating internal systems
• Troubleshooting and improving system operations
• Overseeing warehouse operations and shipping processes
• Preparing shipping documents for different destinations
• Generating shipping lists based on order data
• Managing inventory movements
• Performing picking, packing, and labeling
• Inventory management

3. Requirements

Professional-level Japanese proficiency
Ability to lift up to 20 lbs (e.g., boxes containing iron cookware)
Basic Excel skills (formulas required; VLOOKUP preferred)
️ During the holiday season, expect up to 1 hour of overtime per day.

4. Work Schedule

Monday Friday, 8:30 AM 5:30 PM

5. Compensation

Annual Salary: $40,000 $45,000