Job Description

We are seeking a detail-oriented and customer-focused Account Services Coordinator (ASC) to join our team in Raleigh, NC. Reporting to the Manager, this role requires the ability to manage a high volume of calls and emails while maintaining accuracy, professionalism, and responsiveness. The ideal candidate is adaptable, resourceful, and able to quickly shift focus to address urgent or unexpected issues.The ASC also serves as a key contributor in identifying trends, recurring issues, and other insights to support meetings, process improvements, and organizational initiatives. Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders, returns, and credits accurately and efficiently.
• Troubleshoot and resolve customer issues and complaints to ensure satisfaction.
• Collaborate with cross-functional teams (e.g., Sales, Finance) to resolve customer concerns.
• Provide feedback to management on recurring issues, patterns, and customer trends.
• Build and maintain strong customer relationships through clear, empathetic communication.
• Meet or exceed established KPIs and performance goals.

Requirements

• 3+ years of experience in an Account Services or Customer Support role; knowledge of manufacturing processes—warehouse, shipping, logistics, etc.—is a plus.
• Self-starter with the ability to learn quickly and work independently with minimal supervision.
• Intermediate to advanced proficiency in Microsoft Excel; experience with JD Edwards is desirable.
• Ability to thrive in a fast-paced environment and meet tight deadlines.
• Openness to change and commitment to continuous learning.
• Strong critical thinking and problem-solving skills with the ability to analyze and resolve challenges creatively and effectively.
• Exceptional written and verbal communication skills; able to communicate courteously and clearly with customers and internal teams.
• Willingness to “roll up your sleeves” and work collaboratively in a hands-on capacity.