Job Description

About The Team

The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities

- Manage and mentor a team of 20-50 Evaluator Quality Analysts dedicated to monitoring and analyzing Search & Interaction-related projects, content moderation, labeling, and quality assurance (QA).

- Develop and implement comprehensive training programs for Quality Analyst to ensure they are equipped with the necessary skills and knowledge for effective performance.

- Oversee the end-to-end moderation quality process, establish procedures for identifying and managing escalated issues requiring further review, and drive improvements in evaluation and quality processes.

- Conduct regular evaluations, provide ongoing feedback and coaching, and handle underperformance with structured support plans.

- Work with global and cross-functional teams to address process gaps, align strategies, and contribute to the optimization of evaluation, moderation, and quality performance.

- Provide detailed weekly and monthly reports on evaluation outcomes to stakeholders, delivering actionable insights on content quality and emerging trends.

- Represent APAC interests in global content quality discussions, ensuring regional nuances are respected while aligning with global best practices.