Job Description

Account Sales Manager – Job Overview

The Account Sales Manager (AM) addresses complex business challenges and develops new and expanded customer relationships. This role focuses on understanding customer environments and aligning Ricoh solutions to mission‑critical goals through strong relationships with decision‑makers and key influencers.

Job Duties and Responsibilities Business Development & Customer Engagement

• Drive business development by identifying and pursuing new opportunities within existing and prospective accounts.
• Develop a deep understanding of the customer’s environment to uncover and address critical business challenges through research and strategic questioning.
• Build relationships with decision‑makers and influencers to expand Ricoh’s market share.
• Focus on how customers buy rather than what they buy, prioritizing needs over predetermined products or services.

Communication & Value Differentiation

• Clearly differentiate Ricoh’s capabilities and value through compelling storytelling aligned to Ricoh’s portfolio.
• Articulate the financial impact of customer buying decisions.
• Develop and deliver persuasive presentations, both in person and virtually.
• Demonstrate excellent verbal and written communication skills.

Qualifications (Education, Experience, and Certifications)

• Bachelor’s degree or equivalent professional experience required.
• Minimum of 3 years of demonstrated business development experience.
• Experience in IT and/or software services environments preferred.
• Knowledge of document workflow solutions and processes preferred.
• Foundational understanding of P&L components.
• Proven ability to research and analyze customer data to support meaningful business conversations.
• Ability to manage multiple accounts simultaneously while maintaining strong attention to detail.

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence and drive results.
• Strong understanding of the solution design process.
• Brings thought leadership to customer engagements.
• Proven ability to build and maintain professional relationships with key stakeholders.
• Maintains current knowledge of Ricoh offerings and solutions.
• Ability to assess customer environments and develop strategies to expand core services across the enterprise.
• Strong learning agility and adaptability.
• Skilled at navigating customer approval processes to create sponsors and advocates.

Working Conditions, Mental and Physical Demands

• Primarily office-based environment with standard lighting, ventilation, and noise levels.
• Work involves interpreting and applying complex information and conveying diversified material.
• Minimal physical effort required; primarily sedentary with occasional walking, standing, bending, reaching, or lifting items under 10 pounds.
• Moderate dexterity required (e.g., keyboarding, calculator use, hand–eye coordination).
• Approximately 20% travel required, including occasional overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.