Job Description

Account Representative (Collections) Full-Time | In Office

Company: Firstsource Advantage

Location: Amherst, NY

Pay: $19.00 per hour

Start Date: Monday November 9th

Schedule

Training Schedule:

Monday – Friday | 10:00AM-7:00PM

Regular Work Schedule:

Monday – Friday | 10:00AM-7:00PM | With one roating Saturday a month

Launch Your Career with Firstsource Advantage!

Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives handling inbound and outbound calls for first party collections.

In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.

What You'll Do

• Communicate with customers regarding account balances and payment options
• Handle inbound and outbound calls in a professional and respectful manner
• Negotiate payment arrangements and assist customers in finding workable solutions
• Maintain accurate account documentation and records
• Follow all company policies as well as applicable federal and state regulations
• Meet performance goals related to quality, productivity, and customer service

What We're Looking For

• High School Diploma or GED required
• Minimum of 6 months of experience in customer service, sales, collections, or a related field
• Strong communication and active listening skills
• Basic computer proficiency and ability to navigate multiple systems
• Professional attitude with a strong work ethic
• Ability to maintain confidentiality and handle sensitive information
• Self-motivated, dependable, and goal-oriented

Why Join Firstsource Advantage?

Career Growth Opportunities

We believe in promoting from within and providing employees with opportunities to advance their careers.

Supportive Team Environment

Join a collaborative workplace where your contributions are valued and your success is celebrated.

Meaningful Work

Help customers regain financial stability while developing valuable communication and negotiation skills.

Paid Training

Receive comprehensive training and ongoing support to set you up for success.

Benefits (Eligibility Requirements Apply)

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Training
• Monthly Performance Incentives
• Employee Recognition Programs
• Paid Time Off (PTO)
• Sick Leave

Apply Today

Take the next step in your career and join a company committed to your growth and success.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.