Job Description

Call Center Representative – Full-Time

Company: Firstsource Advantage

Location: Amherst, NY

Pay: $19.00 per hour / $21.00 per hour for Spanish Speakers

Start Date: Monday October 12th

Schedule:

• Training: Monday to Friday, 10:00AM-7:00PM
• Work Hours: Monday to Friday, 10:00AM-7:00PM (1 rotating Saturday a month) / Bilingual Working Hours are 12:00PM-9:00PM Monday to Friday

About the Opportunity:

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job — it’s a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do:

• Engage with customers to understand their financial situations and recommend appropriate payment solutions
• Handle inbound and outbound calls professionally and empathetically
• Work with compliance in mind by following federal and state regulations
• Meet performance goals related to call quality, resolutions, and collections metrics

What We’re Looking For:

• High school diploma or GED required
• At least 6 months of customer service or sales experience
• Stable work history and a professional demeanor
• Strong communication, problem-solving, and computer skills
• Ability to manage confidential information with care and discretion
• Reliable, self-motivated, and goal-oriented

Why Join Firstsource?

• Career Advancement: We promote from within and support your growth
• Meaningful Work: Help customers take control of their financial future
• Team-Oriented Culture: Be part of a collaborative and supportive team
• Skill Development: Learn and grow with hands-on experience in collections and customer service

Benefits (Eligible After 90 Days):

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with matching
• Paid Training
• Monthly Incentives and Recognition Programs
• PTO

Take the Next Step in Your Career

Apply today to join Firstsource Advantage and start building a future you're proud of.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.