Job Description

Schedule: Monday-Friday 8a-5p; Fulltime; 40hrs per week

Location: 1 Monarch Place; Springfield MA (Hybrid in MA/CT candidates only)

TheAccount Representativeis responsible fortheservice,renewaland retention of an assignedbook of businessinthesmall group eligible market This roleprovidesa broad spectrum of internal support to the Existing Business Account Executives,as well asperformingday-to-day administrativefunctions, whichsupport Health NewEngland’s clients,brokersand internal customers.

The Account Representativecontributesto the overall success of theSalesDepartmentensuring specific individual goals, plans,andinitiatives are executedanddelivered in support of the team’s business strategies and objectivesThe Account Representativeis responsible formaintainingand adhering to internal controls, ensuring compliance with applicable laws and regulations, and following Health New England’s entity level policies and procedures. The positionis responsible forreporting unethical or fraudulent activity related to business operations and adhering to Health New England’s Code of Conduct

Accountabilities

• Champions a customer focused culture to deepen client relationships andleveragebroader Health New England’s relationships,systemsand knowledge.

• Understand how Health New England’s culture and the CX Promise should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of their respective areasin accordance withHealth New England’s Values, its Code ofConductand the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct.

• Champions ahigh performanceenvironment and contributes to an inclusive work environment.

• Thrives ina high-performance environment and contributes to an inclusive work environment

• Contributes to a customer-focused culture to deepen client relationships and leverage Health New England’s relationships,systemsand knowledge

• Responsible for account renewals in the regulated marketin the following ways:

• Meet or exceed goals for account retention and growth in the small group market

• Recommend HNE plans and/or riders to best meet client's needs

• Ensure that all HNE accounts receivea high levelof service

• Provide resolution of group issues through research and recommendations

• Cultivate and sustain professional broker and employer relationships

• Promote,manageand attend employer group benefit presentationsand other in-person meetings as needed

• Keep abreast of insurance regulations and mandates on the local,stateand Federal level

• Provide internal support to the Existing Business Account Executives

• Respond to employer and broker inquiries for all assigned accounts

• Ownrenewal process, reporting requests,and sales events/open enrollments as neededon all assigned accounts

• Responsible for materials fulfillment requests

• Handle all materials requests with internal and external vendors such as pre-enrollment materialsSummary ofBenefitsCoverage (SBC), Explanation of Coverage (EOC)etc.

• Provide Team and Company Support

• Represent the Sales department in workgroups and committee

Education / Experience / Other Information(include only those that are specific to the role)

Associates Degree in Business or Marketingand more than 2years’ experiencein sales or customer service, or an equivalent combination of education and experience

• Health Insurance background

• Strong Interpersonal skills

• Excellent oral & written communication skills

• Computer skills:MSSuite, Salesforce

• Team player

• Massachusetts Life & Health Producers license (or ability to be licensed)

Education:

Associates Degree (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$60,944.00 - $70,054.00 - $82,846.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.