Job Description

Account Relationship Manager – Northeast Region

Location: Remote (Upstate New York / Western Pennsylvania)
Travel: Up to 75%
Company: BloomNet, a division of 1-800-Flowers.com, Inc.

BloomNet is seeking a driven and relationship-focused Account Relationship Manager (ARM) to support and grow our network of florists across Upstate New York and Western Pennsylvania, including the Pittsburgh market. This is a field-based role ideal for someone who thrives on building strong partnerships, delivering value-driven solutions, and managing a dynamic territory.

As an ARM, you will serve as a trusted advisor to your customers—helping florists maximize their business through BloomNet’s products, services, and programs while driving long-term customer success and revenue growth.

Key Responsibilities

• Build and maintain strong, long-term relationships with florists across the assigned Upstate New York and Western Pennsylvania territory.
• Conduct regular in-person and virtual meetings to educate customers on BloomNet offerings, identify business needs, and drive engagement.
• Manage the full sales cycle, including prospecting, consultative selling, negotiation, and contract execution.
• Develop and execute a structured territory and follow-up strategy to increase customer retention, engagement, and program adoption.
• Identify growth opportunities within existing accounts and drive incremental revenue through BloomNet products, services, and programs.
• Serve as a trusted business advisor by understanding each customer's business, challenges, and growth opportunities and recommending solutions that deliver value.
• Stay informed on floral industry trends, competitor activity, market conditions, and customer needs to effectively position BloomNet.
• Utilize Salesforce to manage customer relationships, maintain an accurate sales pipeline, track account activity, document follow-up, and report performance metrics.
• Partner cross-functionally with Marketing, Customer Service, Product, and other internal teams to resolve customer needs and support long-term client success.
• Represent BloomNet during regular market visits, trade shows, industry events, and other customer-facing activities throughout the territory.
• Effectively manage a large geographic territory and travel schedule while maintaining consistent communication and follow-up with customers.
• Share customer insights, market intelligence, and best practices to contribute to a collaborative and high-performing team.

What We Offer

• Competitive base salary plus performance-based incentives.
• Opportunity to manage and grow an established territory while developing strong relationships with independent florist businesses.
• Opportunity to represent BloomNet, a well-established brand within the floral industry and part of the 1-800-Flowers.com, Inc. family of brands.
• Supportive, team-oriented culture with strong cross-functional collaboration.
• Career growth and professional development opportunities within the 1-800-Flowers.com, Inc. family of brands.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience.
• 2–3 years of experience in outside sales, territory sales, account management, business development, or a related customer-facing role.
• Demonstrated success in meeting or exceeding sales goals, growing customer relationships, and managing a sales territory.
• Strong consultative selling, relationship-building, negotiation, and customer service skills.
• Customer-first mindset with the ability to develop trusted partnerships and identify solutions that support customer growth.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational and time-management skills with the ability to independently manage a large geographic territory.
• Tech-savvy and comfortable learning new systems and technology platforms.
• Proficiency with Microsoft Office Suite and CRM platforms; Salesforce experience strongly preferred.
• Bilingual Spanish skills strongly preferred.
• Willingness and ability to travel frequently throughout Upstate New York and Western Pennsylvania, up to 75% of the time.
• Reliable transportation and a valid driver’s license required.

Compensation

The expected salary range for this position is $55,000 to $65,000 annually Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.