Job Description

Location: Remote ( Greater Philadelphia / Delaware Valley – Southern New Jersey, Philadelphia, Delaware)
Travel Requirement: Up to 75%
Company: BloomNet, a division of 1-800-Flowers.com, Inc.

BloomNet is seeking a driven and relationship-focused Account Relationship Manager to support and grow our network of florists throughout the Greater Philadelphia Territory, including Pennsylvania, Southern New Jersey, and Delaware.

This is a field-based role ideal for someone who thrives on building strong partnerships, delivering value-driven solutions, and independently managing a geographic sales territory.

As an Account Relationship Manager, you will serve as a trusted advisor to BloomNet's florist partners. You will help customers maximize their businesses through BloomNet's products, services, and programs while supporting long-term customer success, retention, account health, and revenue growth.

Key Responsibilities

• Build and maintain strong, long-term relationships with florist partners throughout Pennsylvania, Southern New Jersey, and Delaware.
• Conduct regular in-person and virtual customer visits to educate florists on BloomNet's products, services, and programs while identifying opportunities to strengthen customer relationships.
• Manage and support an established portfolio of florist accounts while driving customer retention, engagement, and account growth.
• Develop and execute a strategic territory management and follow-up plan based on customer needs, market opportunities, and geographic location.
• Identify opportunities to expand existing customer relationships through BloomNet products, services, and programs.
• Prospect for and develop new business opportunities within the assigned territory through consultative selling, negotiation, and contract execution.
• Serve as a trusted business advisor by understanding each customer's business, operational challenges, and growth opportunities while recommending value-driven solutions.
• Provide ongoing operational and strategic support to florist partners to ensure long-term customer success.
• Maintain consistent communication and follow-through while independently managing a customer portfolio and travel schedule.
• Stay informed on floral industry trends, competitor activity, and market conditions to effectively position BloomNet's offerings.
• Utilize Salesforce to manage customer relationships, maintain an accurate sales pipeline, document customer interactions, and report performance metrics.
• Partner cross-functionally with Marketing, Customer Service, Product, and Operations teams to support customer success.
• Represent BloomNet at trade shows, industry events, and customer-facing activities throughout the territory.
• Share customer insights, market intelligence, and best practices with teammates to contribute to a collaborative, high-performing team.

What We Offer

• Competitive base salary plus performance-based incentives.
• Opportunity to manage and grow an established territory while developing strong relationships with independent florist businesses.
• The opportunity to represent BloomNet, a well-established leader in the floral industry and part of the 1-800-Flowers.com, Inc. family of brands.
• A supportive, team-oriented culture with strong cross-functional collaboration.
• Career growth and professional development opportunities within the 1-800-Flowers.com family of brands.

Qualifications

• Bachelor's degree or an equivalent combination of education and professional experience.
• Two to three years of experience in outside sales, territory sales, account management, business development, customer success, or another customer-facing role.
• Demonstrated success managing customer relationships, growing accounts, and meeting or exceeding sales goals.
• Strong consultative selling, relationship-building, negotiation, customer service, and problem-solving skills.
• Customer-first mindset with the ability to build trusted partnerships and identify solutions that support customer success and business growth.
• Strong accountability, self-motivation, and the ability to work independently in a field-based environment.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational and time-management skills with the ability to strategically manage a geographic sales territory.
• Comfortable learning and using new systems and technology.
• Proficiency with Microsoft Office Suite and CRM platforms; Salesforce experience is strongly preferred.
• Bilingual Spanish skills are strongly preferred.
• Residence within the Greater Philadelphia territory is preferred.
• Willingness and ability to travel frequently, up to 75% of the time, throughout Pennsylvania, Southern New Jersey, and Delaware.
• Valid driver's license and reliable transportation required.

The expected salary range for this position is $55,000 to $65,000 yearly. The actual compensation will be determined by experience and other factors permitted by the law.

To ensure that we remain an employer of choice, we offer comprehensive and competitive health, wellness, and other benefits to regular and full-time team members. Benefits vary by location, average hours, and time with the company.

Benefits for this location include*:

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
• Flexible Spending Account
• Health Savings Account
• 401k retirement program
• Mental health resources/ Employee Assistance Program
• 80 hours of paid vacation time (accrued on an hourly basis)
• 9 paid holidays
• 30% employee discount across our family of brands
• Potential eligibility for annual merit-based wage increase, if applicable

*Exact benefit terms, conditions and eligibility requirements are governed by official plan documents and are subject to applicable law. In addition, the Company reserves the right to change the terms and conditions and to terminate these and other plans and programs at any time.