Job Description

Location: Remote (Greater Boston Area Territory)
Travel Requirement: Up to 75%
Company: BloomNet, a division of 1-800-Flowers.com, Inc.

BloomNet is seeking a passionate and driven Account Relationship Manager (ARM) to join our team and help grow and support our customer base across the floral industry in the Greater Boston area. This role is ideal for someone who thrives on building strong relationships, providing exceptional service, and delivering tailored solutions that meet client needs.

As an ARM, you will play a key role in supporting our florists, driving adoption of BloomNet programs, and ensuring long-term customer success across your assigned territory.

Key Responsibilities

• Develop and maintain strong, long-term relationships with existing BloomNet florists throughout the Greater Boston territory
• Conduct both in-person and virtual meetings to promote and educate customers on BloomNet’s offerings
• Clearly communicate the value and benefits of BloomNet’s products and services
• Implement a structured follow-up process for each opportunity to drive conversions and customer engagement
• Manage the entire sales cycle—from initial outreach to negotiation and contract execution
• Stay current on industry trends, competitor activity, and new product features
• Leverage insights to position BloomNet competitively in the market
• Utilize CRM tools (Salesforce) to accurately track interactions, manage pipelines, and report key sales metrics
• Work closely with cross-functional teams including marketing, customer service, and product development to support client needs
• Participate in trade shows and industry events to grow brand visibility and identify new business opportunities
• Share knowledge and best practices with team members to contribute to a collaborative environment

What We Offer

• Competitive compensation package with base salary and performance incentives
• A supportive and team-oriented culture
• Opportunity to represent a well-established, respected brand in the floral industry

Join us at BloomNet and help shape the future of floral fulfillment through relationship-driven success.

Qualifications

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in outside sales or account management
• Demonstrated success in meeting or exceeding sales goals
• Strong consultative selling skills and a customer-first mindset
• Excellent verbal and written communication skills
• Tech-savvy with proficiency in Microsoft Office Suite and Salesforce
• Bilingual (Spanish) strongly preferred
• Willingness to travel frequently (up to 75%)
• Reliable transportation required

Compensation

The expected salary range for this position is $55,000 to $65,000 annually Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.