Department:
FINANCE
DEPARTMENT

Reporting To:
FINANCE MANAGER

Purpose of the Role

Key Accountabilities

• 
  Provide excellent customer service and resolve customer
  issues.
• 
  Manage and maintain assigned key client accounts to ensure
  timely collections and reduce overdue balances.
• 
  Monitor accounts receivable aging and follow up on
  outstanding invoices to achieve agreed collection targets.
• 
  Build and sustain strong client relationships through
  regular communication and prompt resolution of billing or payment issues.
• 
  Enforce company credit policies, including credit limits
  and payment terms, to minimize credit risk.
• 
  Prepare and share accurate receivables, collection, and
  aging reports with management on a regular basis.
• 
  Coordinate with sales, operations, and finance teams to
  resolve disputes and ensure correct invoicing.
• 
  Negotiate payment plans with clients where necessary and
  ensure adherence to agreed terms.
• 
  Contribute to improved cash flow and reduced days sales
  outstanding (DSO) through proactive account management.
• 
  Carries out any other duty as may be directed

Requirements

Academic Qualifications and Experience

• 
  Bachelor’s degree in Finance, Accounting, Business
  Administration, Economics, or a related field.
• 
  A minimum of 3–5 years’ experience in accounts receivable,
  credit control, relationship management, or a similar finance-related role.
• 
  Strong working knowledge of credit management principles,
  collections processes, and financial reporting.
• 
  Proficiency in Microsoft Office Suite, particularly Excel,
  and experience with accounting or ERP systems.

Skills and Competencies

• 
  Good problem-solving and analytical ability
• 
  Ability to work independently and in a team
• 
  Strong organization, time management, and attention to
  detail
• 
  Professionalism and integrity in handling financial matter