Job Description

1. Reaching out to overdue customers through phone calls and text-based reminders (SMS, Email, or WhatsApp) to company PIC.
2. Inform customers of overdue accounts and the amount currently owe.
3. Sent email-based reminders to selected criteria customer.
4. Input every activity record into the collection report.
5. Ensure all customer information is correct, including phone numbers and addresses.
6. Collect and Negotiate reasonable payment options from customers and discuss with Company PIC.
7. Regularly report to the collection/finance manager.
   

Requirements:

1. Minimum Diploma Degree / College Graduates.
2. A hand on and persistent collections expert and also familiar with collection strategy.
3. Excellent communication skills both verbal and written.
4. Creative in negotiating repayment terms and methods.
5. Demonstrate a track record in improving loan portfolio quality of unsecured cash and white goods loan products in bank and/or multi-finance companies.
6. A team player with good interpersonal skills.
7. Computer literate is a must.