Job Description

Department/Unit:

AMHS - Cybersecurity

Work Shift:

Day (United States of America)

Salary Range:

$46,947.00 - $65,726.00

Participate in Information Technology activities which support/benefit the business unit, including: account provisioning for the System; assure processing of tickets from a queue quickly and accurately. Provide general support to the Information Technology business unit. Utilize judgment and problem-solving skills to complete tasks independently.

• Must be able to adapt to a large, complex, multi-system business environment, confer with both internal and external customers and vendors, and manage expectations of a diverse and demanding user constituency.
• Works independently on routine assignments.
• Performs complex tasks independently.
• Supports business unit activities through performing job activities.
• Can function as a member of a larger team.
• Defines tools and procedures for daily operational support.
• Works on routine analysis type problems related to a single or multiple activities or procedures that have a variety and moderate difficulty.
• Develop and maintain documentation on all tasks and processes.
• Learns user functions, organization and role in the Albany Med environment to the extent required.
• Maintains technical skill set in order to perform job duties.
• Performs at or above the Information Technology performance standards.
• Communicates well, both verbally and in written form.
• Participates in activities which support/benefit the department: prompt, courteous customer service; completion of tasks in a timely manner (phones, Email, etc.), assist with special requests from leadership and staff members.
• Fulfills business unit requirements in terms of providing work coverage and administration notification during periods of personnel illness, vacation or education.
• Other duties or assignments as designated by management.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.