Job Description

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

Act as a Subject Matter Expert (SME) for Accounts Payable (AP) within a GBS model, overseeing and supporting operations executed by a BPO provider Responsible for ensuring service quality, compliance, issue resolution, and continuous improvement, while acting as a bridge between stakeholders and the outsourced team.

Key Responsibilities

BPO Oversight & Operational Control

• Monitor daily AP operations performed by the BPO provider
• Validate service delivery against SLAs, KPIs, and quality standards
• Review outputs such as invoice postings, payment proposals, and reconciliations
• Identify and escalate performance gaps or risks

Issue Resolution & Escalations

• Act as first point of escalation for complex AP issues:
  • Blocked invoices
  • Pricing/PO discrepancies
  • Payment failures
• Coordinate resolution between BPO, Procurement, and internal stakeholders
• Ensure timely closure of tickets and escalations

Quality & Compliance

• Perform quality reviews and audits on BPO-processed transactions
• Ensure adherence to internal controls and policies (SOX if applicable)
• Detect and prevent duplicate or incorrect payments
• Maintain proper audit trail and documentation standards

Process Governance & SME Role

• Ensure compliance with GBS standard operating procedures (SOPs)
• Act as process expert for AP, providing guidance to BPO and internal teams
• Support training and knowledge transfer to the BPO provider
• Maintain and update process documentation

Continuous Improvement

• Identify process inefficiencies and improvement opportunities
• Support automation initiatives (OCR, RPA, workflow tools)
• Drive standardization and simplification across countries

Stakeholder Management

• Act as key contact for internal stakeholders (Finance, Procurement, local teams)
• Support vendor issue resolution when escalated
• Provide clear communication on status, risks, and resolutions

Reporting & Analytics

• Track and analyze key operational metrics:
  • SLA compliance
  • Invoice accuracy
  • Backlog and aging
• Provide insights and recommendations to improve BPO performance
• Support reporting to AP Lead / Manager

Qualifications

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Experience

• 4 - 6 years of experience in Accounts Payable
• Experience in GBS / Shared Services environments

• Experience working with or supporting BPO providers (strongly preferred)
• Experience handling complex AP cases and escalations

Technical Skills

• ERP systems (SAP, Oracle, or similar)
• Intermediate/Advanced Excel
• Strong understanding of AP processes, controls and compliance
• Experience with reporting and data analysis

Languages & Systems

• Intermediate to advanced English

• Experience with SAP
• Advanced Excel and reporting/dashboarding tools.

BASIC QUALIFICATIONS:

• Orientation and push for results.
• Customer focus
• Frustration resistance.
• Analytic capacity.
• High communication capacity.
• Teamwork.
• Creative problem resolution.
• Managing skills
• Follow up.
• Leadership and responsibility.

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.