Job Description

Descripción de la empresa

SGS is the world’s leading inspection, verification, testing, training, and certification company. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.

Descripción del empleo

The present document contains the responsibilities applicable to the position of ACCOUNT PAYABLE REPRESENTATIVE RBS. Failure to comply with the provisions set forth in this document shall be considered by the signing parties as serious misconduct and just cause for termination of the employment contract without compensation for damages.

Main Responsibilities:

Responsible for the daily accounting activities of the business, with a primary focus on Accounts Receivable and Customer Service.

Specific Responsibilities:

• Assist with credit card payment processing, troubleshoot online payment issues through Bill Trust, and apply all payments/credits to the correct customer accounts, either by phone or email.
• Coordinate with the corporate office regarding customer refund requests for duplicate or overpayments.
• Coordinate the application of unapplied payments together with the Accounts Payable/Accounts Receivable (AP/AR) group at the corporate office.
• Settle outstanding payments on customer accounts or COD (Cash on Delivery) accounts.
• Follow up on inquiries received from SGS businesses and customers related to payments, collections, or billing issues.
• Oversee Accounts Payable/Accounts Receivable tasks, including but not limited to:
  • Managing incoming customer calls or emails.
  • Processing all customer billing.
  • Processing customer payments and assisting corporate with unapplied payments.
  • Responding to customer questions and concerns.
  • Assisting with collections management, as needed, to minimize outstanding receivables and DSO (Days Sales Outstanding).
• Ensure the quality and confidentiality of customer and company information, and actively participate in updating the Quality System, especially regarding accounting best practices.
• Comply with internal standards, policies, and procedures.
• Perform other duties as assigned.
• Build trust by providing timely responses to all inquiries, whether by phone or email.
• Promote a positive “Can Do!” attitude and a safe work environment.
• Understand and comply with SGS procedures and standards; comply with all QHSE (Quality, Health, Safety, and Environment) and HR policies and procedures.
• Build and maintain strong working relationships.
• Adopt and support specific operational improvement activities as communicated by the GBS Team Leader. These projects will focus on improving quality, efficiency, accreditation, communication, and technical development.
• Perform other related duties as assigned, either in support of departmental objectives or for training, education, or personal/professional development, as scheduled by the immediate supervisor.
• Ensure that the GBS work area is always kept clean and presentable.

Requisitos

Educational Background: Technologist or Professional degree in Administration, Finance, or related fields.

Experience: Minimum of 1 to 2 years of experience.

• Experience in a call center or related environment is preferred.
• Customer service experience is preferred.
• Finance/Accounting experience is preferred.
• Experience in receiving customer payments is preferred.
• Account management experience is preferred.

Technical Knowledge: Intermediate level proficiency in MS Office Excel.

Note 1: Regarding technical knowledge, if the candidate does not fully meet all the requirements, the company will ensure compliance and follow-up through inclusion in the training/development program.

Languages: English level B2+ or C1 with strong verbal and written communication skills (grammar and writing).

Información adicional

Schedule: Monday to Friday.

Work Modality: On-site.

Salary: To be agreed upon.

Contract Type: Direct contract with GBS Americas.