The incumbent will act as liaison between sales, operations and the customer for an assigned account, to ensure the customer's processes and procedural requirements are implemented. Ensure that shipments are handled in accordance with established procedures, prevailing SLA, operational compliance and specific customer requests.
Maintain a consistently high level of customer service to both external and internal clients.
Coordinate with Sales and Operations to implement and maintain customer Standard Operating Procedures and prevailing Service Level Agreements (SLA)
Provide day-to-day contact with customers on operational issues.
Coordinate customer service efforts from all offices and departments involved with assigned accounts.
Ensure services are meeting or exceeding client requirements
Support in preparation of reports and ensure that reports are accurate and distributed timely.
Resolve problems and recommend solutions to prevent similar occurrences.
Other duties as assigned
Requirements
Knowledge of the Freight Forwarding industry- Ocean and Air/ Import and Export
Effective interpersonal skills
Ability to work in a fast-paced environment.
The ability to manage multiple tasks, coordinate activities, and maintain efficient operational workflows.
The vision of Crane Worldwide is to enable global trade for our clients with unparalleled excellence, foster a culture of achievement among our team members, and uplift the communities where we operate. Every day, we endeavor to create a positive influence and aspire to leave a lasting legacy in the logistics industry, improving the lives of people globally.
With a legacy in logistics, our people's expertise, deep industry knowledge, and can-do attitude make a difference to our global and local clients.
As a privately owned, family-run business, we have a flat structure that enables quick decision-making. This enables the team to provide the best solutions for our clients.
Partnerships make a difference, and through organic growth with our clients, we have developed a global footprint with local representation and continue to grow. We will invest where our clients need us to be.
Our technology platform was developed in-house with a holistic view of our clients' needs for real-time information.
We make a difference in the communities in which we operate. Our Crane Cares initiatives are deeply embedded into our corporate culture.
We are living in extraordinary times with constant change in global markets. Our flexible and dynamic approach, accompanied by our value proposition, presents our dedication to our clients through our Technology, Service, and People.
