Job Description

About Side

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability.

This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.

What You’ll Do

• Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain.
• Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.
• Translate complex technical requirements into clear internal delivery plans and execution roadmaps.
• Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams.
• Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support.
• Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies.
• Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap.
• Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.
• Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution.
• Identify risks early, escalate appropriately, and maintain transparency across stakeholders.
• Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.

Requirements

• 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.

• Experience working with large technology platforms or enterprise AI customers.
• Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.
• Strong understanding of annotation workflows, dataset management, and model evaluation concepts.
• Comfort engaging directly with engineering, ML, and product stakeholders.
• Strong communication skills with the ability to bridge technical and operational teams.
• Commercial awareness and structured account management discipline within enterprise environments.

Benefits

• Competitive base salary
• Flexible working arrangements
• annual leave plus public holidays
• Private healthcare options
• Life assurance and income protection coverage
• Professional development support and learning opportunities
• International exposure across global teams and clients
• A collaborative, people-first culture within a growing global organization

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