• 
  Serve as the
  single point of contact
  for assigned accounts
  
• 
  Manage day-to-day client communication and service follow-up
  
• 
  Ensure fulfillment performance meets agreed SLAs (Order, Qty, SKU level)
  
• 
  Coordinate with Operations, Warehouse, and Transport to resolve:
  
• 
  Missed deliveries
  
• 
  Damages, shortages, and returns
  
• 
  GRNs, PODs, and delivery confirmations
  
• 
  Lead
  monthly reconciliations
  with clients and support accurate billing
  
• 
  Reduce billing disputes and support faster collections
  
• 
  Log and track all issues, complaints, and actions on the CRM system
  
• 
  Conduct regular performance reviews with clients (weekly / monthly)
  
• 
  Proactively identify service risks and improvement opportunities
  
• 
  Support retention and expansion of existing accounts
  

• 
  Fulfillment Rate (96%)
  
• 
  OTIF Performance
  
• 
  Client Complaint Resolution Time
  
• 
  Reconciliation Closure Time
  
• 
  Billing Dispute Rate
  
• 
  Client Satisfaction & Retention
  

Requirements

• 
  Bachelor’s degree , Business, Supply Chain, Logistics, or related field is preferred
  
• 
  3–6 years experience in Account Management or Client Operations
  
• 
  Experience in
  3PL, Logistics, FMCG, Retail, or E-commerce
• 
  Strong understanding of fulfillment, inventory, and GRNs
  

• 
  Strong communication and stakeholder management
  
• 
  Operational mindset with attention to detail
  
• 
  Analytical and problem-solving skills
  
• 
  Ability to work under pressure and manage multiple accounts
  
• 
  Good Excel and reporting skills
  
• 
  CRM system experience
  

• 
  Customer-focused and ownership-driven
  
• 
  Proactive and structured
  
• 
  Results-oriented with strong follow-through
  

Benefits

·

Competitive package

·

Medical insurance

·

Social insurance coverage

·

Learning and development opportunities

·

Friendly and collaborative work environment

·

Flexible working hours (depending on role requirements)