Job Description

Join NADAP’s Pathways for Access to Careers and Employment (PACE) program in Brooklyn helping New Yorkers build their employment skills and careers! In this role, you’ll deliver hands-on career guidance, skills training, credential support, and job placement services all while making a real difference in your community. If you’re ready to grow professionally in a mission-driven environment, PACE is where your impact and career take off!

The Account Manager plays a key role in supporting individuals in securing and maintaining meaningful employment. This position serves as the primary liaison between clients, employers, and internal program staff, ensuring clients receive personalized guidance, job placement support, and ongoing career development resources. The ideal candidate is relationship-driven, highly organized, and passionate about advancing economic opportunities.

Essential Functions:

• Build and maintain strong relationships with clients, understanding their skills, goals, and employment barriers.
• Generate a high volume of job orders aligned with program goals and participant skill sets.
• Conduct regular employer meetings to understand hiring needs, workforce trends, and opportunities for partnership expansion.
• Match clients with appropriate job openings and coordinate referrals and placements.
• Track client progress, maintain accurate records, and ensure compliance with program requirements and funding guidelines.
• Meet or exceed established weekly and monthly performance targets, including job orders, placements, and retention benchmarks.
• Build and sustain long-term relationships with hiring managers, HR representatives, and business owners to create a pipeline of job opportunities for program participants.
• Identify job opportunities, including entry-level, transitional, and career-track positions for full-time and part-time positions.
• Partner closely with Career Coaches to assess participant readiness and prepare candidates for employment. Account Managers match and place candidates into appropriate job opportunities.
• Coordinate all aspects of the hiring process, including scheduling interviews, facilitating employer information sessions, and organizing on-site and off-site hiring events.
• Provide follow-up support to both employers and participants throughout the hiring process.
• Maintain real-time tracking of performance metrics, including job orders, placements, and retention activities in the designated CRM system.
• Maintain knowledge of all regulations for local, state and federal levels as they relate to individuals with barriers to employment and within the welfare to work system.
• Conduct timekeeping for clients as necessary.
• Follow program guidelines and compliance standards related to workforce funding.
• Performs other job duties as assigned by NADAP management.

Education & Experience:

• High School Diploma required. Bachelors preferred.
• 2 – 3 years’ experience working with clients with barriers, assisting clients find employment, employer engagement and job development.
• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer and written communication skills.
• Sales or marketing experience preferred.
• Basic skills in Microsoft Office programs.
• Bilingual in English and Spanish, Russian, Mandarin or Creole is a plus.
• Able to work an onsite schedule and travel within NYC to meet with employers.

Salary $70,000

About Us:

NADAP’s Pathways for Access to Careers and Employment (PACE) program is a new career services initiative funded by NYC's Human Resources Administration working with adults and youth, ages 18+, receiving cash assistance. PACE is designed to improve employment and training outcomes and provides individualized career planning, skills development, credential attainment, employment preparation, job placement and retention services.

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at  www.nadap.org