The Projects Account Manager: Whole Goods (WG) is responsible for the end-to-end delivery of Whole Goods projects, from order handover through to installation, commissioning, and final customer acceptance.

This role acts as the primary point of accountability for project execution within the assigned region. It requires close coordination across internal teams (sales, supply chain, and service) as well as external partners to ensure projects are delivered safely, on time, within scope, and in line with customer expectations.

While the role maintains visibility of the customer relationship, the primary focus is on execution, planning, and delivery. The Projects Account Manager ensures clear communication, manages risks and issues proactively, and maintains control across multiple active projects.

Success in this role is measured by on-time and in-full delivery, margin protection, effective project governance, and overall customer satisfaction.

Responsibilities

Project Delivery & Execution (Primary)

• Take full ownership of assigned Whole Goods projects from order handover through to final delivery and customer acceptance.
• Develop and manage detailed project plans, including timelines, milestones, and resource requirements.
• Monitor project progress and ensure delivery is on time, within scope, and aligned to agreed specifications.
• Identify and proactively manage risks, issues, and dependencies to avoid delays or cost overruns.
• Support margin protection by managing scope, controlling variations, and escalating commercial risks where needed.
• Work closely with service teams to ensure successful installation, commissioning, and handover.
• Ensure compliance with safety, quality, and company standards.
• Provide clear and consistent reporting on project status, risks, and recovery plans.

Customer & Project Pipeline Development (Secondary)

• Build and manage relationships with key customers, consultants, and industry stakeholders to drive new project opportunities and strengthen the pipeline.
• Identify and pursue new project opportunities within the assigned market and customer base.
• Support the development of a sustainable pipeline of Whole Goods projects aligned to business targets.
• Engage early in the project lifecycle (with customers and consultants) to position IR solutions.
• Work with the sales team to convert identified opportunities into executable projects.

Basic Qualifications

• Grade 12 (Matric).
• National Diploma or Bachelor’s degree in Engineering, Project Management, Business, or a related field.
• Minimum 3–5 years’ experience in project coordination, project management, or execution within an industrial or equipment environment.
• Experience working with capital equipment, installation projects, or technical products will be an advantage.
• Basic understanding of project management principles (planning, scheduling, risk management, and reporting).
• Good working knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Valid driver’s license and willingness to travel as required.