Job Description

Fourvenues

Your mission

Account Management & Client Relationship

• Manage a portfolio of US accounts across nightlife and live entertainment.
• Build strong relationships with operators, managers, marketing teams, finance teams and on-site teams.
• Act as the day-to-day point of contact after the sales process.
• Understand each client’s business, priorities and growth opportunities.
• Support account plans together with the Strategic Accounts & Expansion Lead – US.

Adoption, Training & Platform Usage

• Drive successful adoption of Fourvenues across bookings, ticketing, guest lists, VIP tables, promoters, CRM, reporting and on-site operations.
• Train client teams on platform usage, workflows and best practices.
• Monitor adoption, identify usage gaps and propose clear actions.
• Support go-lives, event launches, seasonal openings and key operational moments.
• Share client feedback internally to improve processes and product usage.

Retention, Growth & Expansion

• Identify upsell, cross-sell and expansion opportunities across products, venues, concepts and events.
• Track account health, adoption, satisfaction and potential churn risks.
• Escalate risks or opportunities with clear context and proposed next steps.
• Support commercial follow-ups related to renewals, growth and expansion.
• Help clients see measurable value from Fourvenues over time.

Operations & Escalation Management

• Coordinate with Support, Product, Tech, Integrations, Finance and Operations when needed.
• Follow up on client requests, incidents and operational needs until resolution.
• Manage first-level escalations and involve senior stakeholders when required.
• Keep clients informed with clear, timely and professional communication.
• Help anticipate operational risks before they become bigger issues.

Reporting & Internal Discipline

• Keep CRM and internal systems updated with account information, risks, opportunities and next steps.
• Prepare account updates, performance summaries and client insights.
• Track client activity and business performance to support decision-making.
• Contribute to building a scalable account management playbook for the US market.

Your profile

• 2–5 years of experience in Account Management, Customer Success, Hospitality Operations, Event Operations, B2B SaaS or a similar client-facing role.
• Experience in hospitality, nightlife, live entertainment, ticketing, reservations, CRM, POS or event technology is highly valued.
• Strong client management skills and ability to build trust with demanding stakeholders.
• Commercial mindset to identify growth opportunities and retention risks.
• Operational mindset to execute, follow up and create structure in fast-moving environments.
• Strong written and verbal communication skills.
• High ownership, attention to detail and ability to manage multiple accounts at once.
• Comfortable working with data, dashboards, CRM systems and internal reporting.
• Fluent English required. Spanish is a strong plus.
• Willingness to travel frequently across the US for client meetings, go-lives, events and market visits.

We value

• Previous experience in hospitality technology, ticketing, reservations, POS, CRM, payments or event management platforms.
• Experience with nightlife venues, festivals, beach clubs, restaurants, private members clubs or hospitality groups.
• Understanding of guest lists, VIP tables, prepaid bookings, promoter management, CRM campaigns, door operations or event-day workflows.
• Experience supporting mid-market or enterprise clients.
• Experience preparing client reports, QBRs, adoption reviews or account health updates.

Why us?

• Salary Range: $90,000 - $110,000. 
• Annual bonus and incentive plan linked to Fourvenues’ global growth and the achievement of company-wide, individual and team objectives.
• Hybrid and flexible working model, built on trust, accountability, and measurable impact.
• Global growth environment, with direct influence on international expansion and strategic business decisions.
• Culture of wellbeing and high performance, including private health, vision and dental insurance, 24 paid vacation days and 401k contribution
• High-impact internal experiences and events that strengthen cohesion, professional growth, and a strong sense of belonging.
• Language classes and flexible benefits tailored to your personal and professional needs.
• Real opportunity to make an impact, driving the transformation of a scaling project into an international benchmark within its industry.