Qargo is a cloud-based (SaaS) Transport Management Platform.We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We’re looking for an Account Managerto join our team and manage our existing client base in the UKwhile ensuring continuous satisfaction and success!
You’ll nurture and strengthen relationships with clientsafter implementation.
You’ll act as a trusted advisorfor our customers and ensure they get the most value out of Qargo.
You’ll work closely with internal teamsto ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.
Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success
Act as key account manager schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
Collaborate closely with internal teamssuch as support, onboarding, and product to ensure seamless customer experiences.
Provide training and guidanceto clients to help them maximise the benefits of our platform.
Capture and manage product feature requests:listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.
3–4 years of experience in account management, customer success, or another client-facing role.
Experience in the transportation industry; knowledge of container transport is a strong plus.
Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with upselling and commercial objectives You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.
Excellent problem-solving skills and a proactive, customer-centric mindset
Confident working both independently and collaboratively, managing multiple priorities with ease.
Comfortable visiting clients regularly Ideally, you’re based in the Midlands of the UK, but we're open to location as long as it's in England!
A competitive salary packageand benefits.
Growth opportunities in a fast-scaling tech company.
Flexible working hoursand the freedom to use your home office as your base.
Being a part of a driven and inclusive team that is transforming the logistics industry.
Our Transport Management System for road transport companies allows you to decrease your administrative workload and focus on the things that really matter:
- customer experience
- increasing operational efficiency
- achieving a financially healthy transport company
We built our Transport Management System from the ground up with the sole purpose of empowering transport companies and their staff to be more efficient and successful. We translated the needs of transport companies into user friendly software that aligns with your existing processes. This results in faster implementations and reduced need for training.
