Permanent
29 Sept 2026 11:59pm
Account Manager - Toowoomba / Warwick
Build Something Bigger Than a Career.
Help Local Businesses Thrive.
At Telstra Business Technology Centre Toowoomba, we're building something special. As our local business continues to grow, we're looking for people who are passionate about helping customers get the most from technology while building meaningful relationships, making a genuine impact, and growing a rewarding career.
This is an opportunity to become a trusted adviser to local businesses across the Darling Downs, helping them embrace technology, solve real business challenges, improve productivity, and achieve their goals.
You'll spend your time building strong customer relationships, understanding what matters to their business, and connecting them with solutions that genuinely make a difference.
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.
This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.
Many roles focus on transactions. This role focuses on relationships.
You'll work with a portfolio of local businesses to help them maximise the value they receive from their technology investments.
You'll become a trusted partner who understands their journey, identifies opportunities to improve outcomes, and helps them navigate an increasingly digital world.
The result is long-term customer success, stronger partnerships, and sustainable business growth.
For many people, career progression often means moving away from family, friends, and community.
Here, you can enjoy the lifestyle and connection that comes with living in regional Queensland while accessing the opportunities, resources, and career pathways available through one of Australia's most recognised technology brands.
When our customers succeed, we succeed.
We're not looking for someone to simply inherit an established customer base. We're looking for someone who wants to help build lasting customer relationships and contribute to the continued success of our Toowoomba business.
Your contribution will be visible. You will see the impact of your work through:
This is a role where your work genuinely matters.
You'll join a supportive, collaborative team that believes in helping each other succeed.
We celebrate wins together, learn from challenges together, and genuinely enjoy working together.
You'll have the freedom to bring your ideas, build your own style of customer engagement, and contribute to a culture that values trust, accountability, growth, and teamwork.
You genuinely enjoy helping people. You build trust naturally and take pride in creating positive customer experiences. You are curious, motivated, and enjoy learning new things.
You may come from:
What matters most is your ability to build relationships, understand customer needs, solve problems, and help people achieve their goals.
Experience can be taught. A positive attitude, genuine care for customers, and a desire to contribute to a great team are what set people apart.
In this role, success isn't measured solely by sales results. Success means:
Commercial results are important, but they come from putting customers first.
If you're looking for a career where you can grow, make a difference, build meaningful relationships, and be part of a supportive team that's helping local businesses thrive, we'd love to hear from you.
Join us and help shape the future of business technology in Toowoomba.
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
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