Job Description

About Atera

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About the Role

As an Account Manager at Atera, you’ll be a key growth driver—responsible for managing and expanding a portfolio of high-potential customers. You’ll deepen relationships across accounts, becoming a trusted advisor who understands each customer’s unique goals and aligns Atera’s value to their business outcomes. This is more than a sales role: it’s a strategic, consultative position where you’ll shape the future of Account Management at Atera.

You’ll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, you’ll also help define and scale the tools, processes, and best practices that fuel our long-term growth.

Responsibilities

• Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
• Act as a trusted advisor by aligning Atera’s value to customer goals and business needs
• Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
• Lead QBRs and strategic planning to drive customer alignment and retention
• Collaborate cross-functionally to share insights and influence product and customer strategy
• Monitor account health, proactively mitigating risk and driving satisfaction
• Help build scalable processes and playbooks to support revenue growth

Requirements

Requirements

• 4+ years in a quota-carrying position such asAccount Management, Expansion, or Account Executive within B2B SaaS (IT or tech-related industries a plus)
• Proven success in growing existing customer relationships, consistently hitting expansion and retention targets
• Skilled in contract negotiations, expansion discussions, and renewal management
• Proficient with Salesforce and familiar with tools like Gong
• Strong commercial instincts: understanding customer needs, identifying opportunities, and creating win-win solutions
• Strong customer-facing and presentation skills with the ability to establish credibility and strong relationships with customers
• Excellent communicator: clear, empathetic, and persuasive across multiple mediums

Bonus Points If You Have

• Analytical skills using tools like Excel, Looker, or Tableau
• Experience working with IT service providers, MSPs, or technical buyers
• Success in a high-growth, scale-up SaaS environment
• Multilingual skills for engaging a global customer base

So…what’s so good about Atera?

At Atera, our offices are buzzing with the sounds of teamwork and bubbling with laughter and mutual empowerment. We’re a team driven by shared purpose and passion, fostering a culture of collaboration, transparency, winning as a team, and excellence. We’re passionate about pushing team members to take charge, give back to our community, and embrace a little competitive spirit. Atera’s dynamic environment supports learning, internal mobility, and curiosity, so there’s never a dull moment. Join us and let’s make things interesting!

About Atera

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