Hello! 👋🏽
At Factorial we're looking for a Team Lead to join our Spanish Customer Experience team and help us take the company to the next level. 📈
In this role, you will report directly to the Head of Account Management for Spain and team up with other Area Managers to spearhead our mission of creating, for our Spanish customers, the highest satisfaction levels at every touchpoint.
We are looking for someone who wants to get involved and contribute innovative ideas that truly impact the business's future, mastering our upselling,retention, satisfaction, and activation plan for our existing clients.
Are you ready for the challenge? 🚀
Lead and guide a dedicated team of 6-8 Account Managers, fostering a culture of ownership, self improvement, well-being, teamwork, and respect, with high performance, excellence, and achievement of set targets.
Regularly monitor team performance metrics, identifying areas for improvement, and implementing tailored strategies to drive your team and the business growth
Active participation to develop and implement with your Area and the Talent teams robust recruitment and retention strategies to build the best teams.
Design, evaluate, analyze, and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification
Drive motivation within the team by providing consistent and constructive feedback, and fostering hands-on leadership.
Collaborate cross-functionally with different teams, leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.
Your Profile 🧐
Spanish expert speaker and fluent in EnglishWe are international!
Proven experience Managing Customer-oriented individual contributors in a Customer Experience team, with a track record of driving upselling and customer retention. Other experiences in Sales, Customer Satisfaction, and similar experiences are highly valued!
Tech Savvy! Passion for technology and proven experience in a SaaS environment. The digital world and innovation are a must!
Strong analytical skills, a problem-solving mindset, and data insights to drive informed decisions.
You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
Ready to work in a fast-paced, less corporate, startup environment.
Eager to take ownership of the company and share improvement points (we have a culture of change!)
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝
Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
Language classes with Yolk Academy 👩🏽🏫
Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Is this you?!Come rock the world with us!
About us 🚀
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values 🫀
We own it We take responsibility for every project. We make decisions, not excuses.
We learn and teach We're dedicated to learning something new every day and, above all, share it.
We partner Every decision is a team decision. We trust each other.
We grow fast We act fast. We think that the worst mistake is not learning from them.
We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us?
Check our website!
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
