Hotelogix

Account Manager Support

Hotelogix  •  Bengaluru, IN (Onsite)  •  1 month ago
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Job Description

Primary KRA

Ensure higher Product Adoption and great customer experience by conducting regular Happy to connect calls
Maintain a healthy relationship with all customers under his/her portfolio
Escalation point for the client, handle all cases of Grievances, dissatisfaction, issues with Process, disassociation with Product
Ensure higher NPS Score from all their customers
Customer Retention
Coordination with Dev & Customer for dev-related committed tickets
Receivables Follow Up's and collections

Knowledge

Stay up-to-date on product knowledge
Attend training and learn to cope with product changes and updates

Planning

Plan for the workflow for the day/week
Be organized in their work

Reporting

Maintain NPS Tracker
Happy to Connect the Calls tracker for customers under Portfolio
Hotel Industry preferred
Experience - 1-3years

www.axisrooms.com
Hotelogix

About Hotelogix

Hotelogix is a global leader in cloud-based Property Management Systems (PMS), empowering 12,000+ hotels and 250+ groups across 100+ countries to streamline operations, boost revenue, and elevate guest experiences.

🏆 Trusted by Industry Pioneers

• Forbes Asia 100 recognized technology solution

• 400,000+ rooms powered worldwide (15% of India’s hotel inventory)

• 99.9% uptime on Google Cloud Platform infrastructure

• AI-driven tools for smarter operations and personalized guest engagement

📈 Delivering Measurable Impact

Hotels using Hotelogix achieve 20% higher efficiency, 30% more direct bookings, and 40% revenue growth through seamless integrations, automated workflows, and real-time analytics.

🌍 Global Presence, Local Expertise

Trusted by Royal Orchid, The Clarks, OYO, and Sterling Holidays, our 4.5/5 Capterra-rated solutions are backed by teams in Singapore, USA, India, UAE, Thailand, and the Philippines.

💡 Future-Ready Hospitality

From boutiques to chains, our mobile-first, integration-rich platform scales with your ambitions, offering:

• Unified multi-property management

• 100+ ecosystem integrations (OTAs, payment gateways, revenue tools)

• Data-driven insights for smarter decisions

Ready to redefine hospitality success? Let’s connect!

Industry
Travel & Hospitality
Company Size
201-500 employees
Headquarters
Singapore, SG
Year Founded
2008
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