PSE is looking for an Account Manager - Street Lighting who is a self-motivated individual to work with municipal, commercial, or residential customers for street lighting services. Primary emphasis will be the contracting of street lighting products and services directly to external customers and through operations channels. Provides training to customer contact groups and increases revenue through onboarding new street lighting customers. Develops customer solutions that enhance relationships and improve customer experience; interprets and explains street lighting tariffs to customers.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

Job Responsibilities

Customer Service

• Responds to customer requests for street lighting, edicated customers on street light products, and completes agreements.
• May have special markets assigned that require significant client relationship skills such as municipal customers
• Develops project lists and timelines.

Results-oriented

• Delivers timely service to customers.
• Ensures that all projects are completed on time and within budget.

Organizational skills

• Cross functional team player working with internal and external stakeholders.

Leadership skills

• Leadership – lead team consisting of engineering and/or associate analyst staff through product sales, construction/installation service and billing process.
• Problem solving skills – ability to resolve escalated customer issues to resolution.
• Integrity - Maintain high levels of morale and professional quality customer service.

Technical knowledge

• Understands the technical components of the street lighting product portfolio.
• Understands where and how operational processes are done.
• Performs other duties as assigned.

Minimum Qualifications

• Business, sales and marketing, or related course work, and 3-5 years related experience, or an equivalent combination of education and relevant experience.
• Excellent communication and customer service skills.
• Strong PC skills, including Microsoft Office applications, Word, Excel, PowerPoint
• Knowledge of utility operations, programs and tariffs, and related industries.
• Ability to work independently.
• Experience implementing a new program, product or service.

Desired Qualifications

• BA/BS degree or relevant experience in commercial/municipal/developer markets.
• Implementation experience, sales experience, and knowledge of utility industry and operations, including product and service specifications and technical requirements.
• Knowledge of how customers select end-use products and the services they value.
• Knowledge of Residential, Commercial, Municipal or Developer markets.

Additional Information