Job Description

Hello! 👋🏽

At Factorial we're looking for a new Account Manager for the Spanish Market to help us boost the company to the next level. 🦄 Ready to be part of the challenge?🚀

The Role 📜

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team to act as a consultant with existing customers and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

What will you be doing:

• Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.

• It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience

• Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.

• Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.

• Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product

• You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.

Your Profile 🧐

• You have experience managing customer portfolios (B2B) minimum 1 year.

• You are good at multitasking, problem solving and great team worker.

• You are proactive and you like to put forward new ideas.

• You have previous experience dealing with churn cases ( retention) and upselling and cross-selling

• You have worked through KPI

• A proficient level of Spanish is required & professional EnglishWe are international!

Bonus Points:

• You have knowledge/experience in Human Resources/Software/Payroll.

• Experience in full cycle Sales B2B.

Benefits 💆‍♂️

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝

• Continuous training and learning based on your needs 🤓

• Alan private health insurance 🩺

• Healthy life with Gympass(Gyms, pools, outdoor classes) 🧘‍♂️

• Save expenses with Cobee 💰

• Language classes with Yolk Academy 👩‍🏫

• Get the most out of your salary with Payflow

And when at the office...

• Breakfast in the office and organic 🍏

• Nora and Apetit discounts sushi 🍱

• Pet Friendly 🐶

Is this you?! Come rock the world with us! 👌

About us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico offices. 🌎

Our Values🫀

We own it We take responsibility for every project. We make decisions, not excuses.

• We learn and teach We're dedicated to learning something new every day and, above all, share it.

• We partner Every decision is a team decision. We trust each other.

• We grow fast We act fast. We think that the worst mistake is not learning from them.

About the selection process

1. 30’ People Interview 🎯: Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match 😉

2. 30’ Team Lead Interview 👯: Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!

3. 1h Roleplay 🚀: Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. * This step needs a preparation before the interview and it’s a key part in the process

Wanna learn more about us? Check our website!