Job Description

We're hiring an Account Manager SMB French & English bilingual

Empower fitness and wellness businesses to succeed through technology, driving customer retention, engagement, and expansion at scale.

At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences.

This role is built for someone who thinks in leverage. You won't be managing a handful of accounts with white-glove attention. You'll own several hundred, and your edge will be knowing exactly where to spend your time, using data and automation to cover the rest. If you get energy from building systems that scale instead of grinding through a to-do list, you'll thrive here.

What you'll do

• Own a high-volume portfolio of SMB studios and be accountable for keeping them and growing them.

• Prioritize ruthlessly: spot the accounts most at risk and most ready to expand, and act on them first.

• Drive retention and uncover upsell opportunities through usage and intent signals, not guesswork.

• Build low-touch, repeatable playbooks and lean on AI and tooling to extend your reach.

• Keep your book clean and your pipeline honest so the whole team can move faster.

• Flag risks early and feed what you learn back into how we work.

• A sharp sense of prioritization and the autonomy to run your own book.

• A data-driven instinct: comfortable letting signals decide where you act.

• Strong CRM discipline and a genuine pull toward automating the repetitive stuff.

• The ability to manage at scale without losing the human touch.

• Clear, concise communication that lands at volume.

The benefits:
🌅 Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

The hiring process:

• Discovery Call with Charlotte, Talent Acquisition (15-30min)

• Interview with Clémence, your future team leader (30 min)

• Interview with François, Country Manager (30 min)

• Potential meeting with Kevin, our VP Growth and Customers (30 min)
  

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼