Name
Account Manager - Small Business
Site / Location
Perth Parcel Facility
Ref #
12381903
Entity
Australia Post
Opening Date
18-May-2026
Suburb
Welshpool
Work Type
Fixed Term Full Time
Length of Assignment
12 months
Help small businesses thrive in eCommerce as a Small Business Account Manager.
Following a highly successful Peak period, we have an exciting opportunity for a customer-focused professional in Perth to join our Business Account Management team at Australia Post. This is a contract role that could run up to 12 months.
In this role, you’ll support eCommerce clients across Western Australia, helping them grow with confidence. Based in our Perth office (minimum three days per week onsite) and working with customers via phone and Microsoft Teams, you’ll become a trusted partner as they use Australia Post and StarTrack to reach their customers and build sustainable businesses.
With access to a broad range of B2B, B2C and international freight solutions, you’ll play a meaningful role in helping Australian eCommerce businesses connect their products with the people who need them.
This role blends relationship management, commercial thinking and personal growth. If you enjoy really getting to know your customers, working together to solve problems and building partnerships that last, this could be a wonderful next step in your career.
You’ll manage a portfolio of established eCommerce businesses, supporting them over the phone and via Microsoft Teams. You’ll nurture strong relationships, spot opportunities early and contribute to our continued success in Perth and across WA.
This is a great opportunity to develop your commercial capability while helping shape the future of eCommerce.
By creating thoughtful customer experiences and building trusted relationships, you’ll help Australia Post and our customers succeed together. This role sits within our Small Business channel. While most interactions are phone-based, you’ll also have opportunities to meet customers in person or connect via web conferencing.
You’ll:
You genuinely enjoy helping others succeed and build relationships that feel authentic and respectful. You may come from sales, customer service or account management, or from a role where listening, understanding and problem-solving have been central to your success.
You’re curious, proactive and open to learning. You approach challenges with optimism and see change as an opportunity to grow.
If you’re customer-focused, commercially aware and ready to take the next step, we’d love to hear from you.
If this sounds like you, we encourage you to apply today.
Every application is reviewed and considered.
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our workforce should reflect the communities we serve. We are proud to be an inclusive workplace and encourage applications from people of all ages, genders and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities and refugees.
We are one of Australia’s largest organisations to achieve Disability Confident Recruiter status. We are committed to an inclusive and accessible recruitment process and to removing bias to support a gender-equitable workplace.
For accessibility support, please contact our Diversity and Inclusion team at inclusivecareers@auspost.com.au.
See and hear more about what it's like to work in business support with us:
Connecting businesses with consumers is the heart of commercial prosperity and the cornerstone of Australia Post's commitment to Australian businesses. As connectivity transforms our lives, Australia Post is evolving to meet the future needs of businesses by providing trusted service solutions in etailing, retailing, communications, financial services and postal. Continuous improvement of these services is our relentless objective.
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