Job Description

Hello! 👋🏽At Factorial, we're looking for a JuniorAccount Managerfor Small Accounts for the Spanish Market to give the best experience to our customers. As an Account Manager, you will be a key point of contact for our existing clients, ensuring their satisfaction and loyalty. Your main focus will be on understanding their needs, addressing any concerns, and proactively providing solutions that enhance their experience with our services. You will play a crucial role in developing long-term relationships with clients and driving retention and upselling initiatives.

The Role 📜

As a n Account Manager Small Accounts, you'll be responsible for developing a portfolio of 200-300 accounts. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.

• Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.

• Portfolio prioritization and customer support: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.

• Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.

• Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.

• Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

Your Profile

• Proficient in Spanish and fluent in English

• Strong verbal and writing communication skills. Engage naturally!

• Customer-focused experience in support or satisfaction roles is highly valued.

• Ability to identify upselling and cross-selling opportunities.

• Ability to analyze client needs and provide tailored solutions.

• Ambitious, proactive, and a positive team player with strong organizational skills.

• Ready to thrive in a fast-paced, startup environment.

• Eager to take ownership and contribute to continuous improvement.

Perks of being part of our team

• High growth, multicultural and friendly environment 🤝

• Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸

• Healthy life with Gympass 🧘🏽‍♀️

• Alan as private health insurance 🩺

• Language classes with Yolk Academy 👩🏽‍🏫

• Syra discounts, Nora & Apeteat lunch❗

• Breakfast in the office, organic fruit🍏 and free caffeine and theine☕

• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

Is this you?!Come rock the world with us!

About us 🚀

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.

Our Values🫀

• We own it We take responsibility for every project. We make decisions, not excuses.

• We learn and teach We're dedicated to learning something new every day and, above all, share it.

• We partner Every decision is a team decision. We trust each other.

• We grow fast We act fast. We think that the worst mistake is not learning from them.

#LI-GP1