Job Description

Hello!

At Factorial we're looking for an Account Manager for Small Accounts for the Portuguese Market to give the best support to our existing customers. Before digging into much details...

Factorial bets for potential and growth, so we currently evaluate all seniority levels; Junior, Mid & Senior, as we believe diversity and collaboration are the key for rocking the world!

If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway! Your Mission, Should You Choose to Accept As an Account Manager for Small Accounts, you'll be responsible for building and maintaining strong, long-term relationships with our customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention, and growth.

• Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.

• Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.

• Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.

• Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.

• Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.

• Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

Your Profile

• Native level of Portuguese and good level of English.

• Customer-focused experience in support or satisfaction roles and sales roles is highly valued.

• P assion for simplifying processes and removing obstacles for customers and colleagues.

• Ambitious, proactive, and a positive team player with strong organizational skills.

• Confident using CRM tools and unafraid to pick up the phone to support clients.

• Ready to thrive in a fast-paced, startup environment.

• Eager to take ownership and contribute to continuous improvement.

About us 🚀

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values 🫀

• We own it We take responsibility for every project. We make decisions, not excuses.

• We learn and teach We're dedicated to learning something new every day and, above all, share it.

• We partner Every decision is a team decision. We trust each other.

• We grow fast We act fast. We think that the worst mistake is not learning from them.

• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Perks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🫱🏽‍🫲🏿

• Alan private health insurance 🩺

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻

• Save expenses with Cobee💰

• Language classes 👩🏻‍🏫

• Breakfast in the office and organic fruit 🍏

• Nora discounts 🍱

• Free caffeine and theine ☕

• Pet Friendly 🐕

Wanna learn more about us? Check our website!