Job Description

Key Responsibilities

We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.

The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience.

What This Role Does

Professional working proficiency in Italian is essential, as the role manages commercial activity and stakeholder interactions in these markets.

Strategic Planning

• Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces
• Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores
• Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events
• Adapt brand content and promotional moments to the pure-play retailer environment
• Ensure proper registration and maintenance on Vendor Central and catalogue setup
• Build launch checklists, ensure high-quality product titles, bullets, descriptions
• Coordinate creation/upload of rich media
• Build the retailer-specific storefront
• Set up review-seeding programs as applicable

Inventory and Supply Chain

• Use market data and tools to predict demand and align with supply chain teams
• Coordinate shipment plans and monitor inventory levels
• Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks

Account Management

• Manage operational execution across multiple brands
• Ensure content accuracy across imagery, copy, pricing
• Implement promotions and merchandising in line with commercial calendars
• Coordinate NPL setup, catalogues, and campaign activations
• Liaise with retailer partner contacts for issue resolution

Data, Insights & Analysis

• Monitor KPIs: content health, availability, conversion, traffic
• Track promotional performance, escalate risks, and recommend optimisations
• Provide executional reporting for internal stakeholders
• Use dashboards and scorecards to drive content performance

Collaboration & Communication

• Collaborate daily with Brand Online, PXM, Marketing, Finance
• Ensure seamless asset handover and campaign alignment
• Escalate execution barriers to the SNAM
• Represent the retailer execution perspective in planning meetings

Promotions & Merchandising

• Set up and monitor promotions across multiple program types
• Coordinate participation in peak commercial events (e.g., major retail tentpole events)
• Ensure compliance with MAP policies
• Own Brand Store refreshes seasonally
• Audit PDPs and Storefronts regularly
• Optimise SEO, titles, bullets, and A+ content
• Leverage retailer merchandising widgets

What You Will Need To Be Successful In This Role

• Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market.
• Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading.
• Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers.
• Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals.
• Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities.
• Influencing Skills: Strong communication, negotiation, and change management capabilities.
• Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office.

Compensation & Benefits

• 25 Days Annual Leave (exc. Bank Holidays)
• 1 day Annual Leave to celebrate your birthday
• Holiday Purchase opportunity
• Bonus Opportunity
• Ability to work Remotely/Abroad up to two weeks per calendar year
• Summer Fridays
• Generous Staff Discount
• Mental Health Wellbeing Initiatives
• Benefits platform with exclusive discounts and offers
• Employee resource groups
• LinkedIn learning