The Mid-Market Account Manager will be the high-level resource for an assigned group of Interface’s mid-market,lower revenue billingcustomers(<$15K RMR) The role combines cultivating existing accounts and partnering with sales andorother AMs on new accounts. In this mission critical role, the Mid-Market Account Manager will implement Customer Success strategies around customer growth, retention and satisfaction. Customer-driven, organized, and able to build relationships, the Mid-Market Account Manager will work collaboratively across multiple departments to drive revenue, mitigate churn, and renewcontracts within their assigned accounts. This is a primarily remote role, with preference given to candidates located in or near St. Louis, MO or Dallas, TX for occasional in-office collaboration and team engagement.
Responsibilities
Core responsibilities of the role include implementation of account strategy/planning, revenue forecasting, and complex problem-solving to drive customer retention and growth.
Leveraging of company’s CRM platform.
Representing the customer Success team in Regular team meetings and customer facing meetings.
Delivery ofquarterly business reviews to assigned accounts
Monitor customer relationships
Generate and close new “whitespace” opportunities within the account base
Secure existing customer business through contract renewals
Miscellaneous responsibilities as assigned by management
Qualifications
3+ years of experience in Account Management, Customer Success orSales.
Background of success in customer retention
Expertise in driving revenue through upselling to enterprise level customers
Positive team player with proven execution skills
Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technologytools
Experience in the alarm, video, and/or managed network space preferred
Bachelor’s degree preferred.
This is a primarily remote role, with preference given to candidates located in or near St. Louis, MO or Dallas, TX for occasional in-office collaboration and team engagement.
Base range for this role is $75,000 with OTE $110,000. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Interface Systems is a leading managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses. We simplify operations, maximize ROI and deliver relentless support for the nation's top consumer-facing brands.
Our virtual security guards, operating from interactive security operations centers (iSOCs), use video and audio technologies to provide real-time assistance to our customer teams. Our integrated, cloud-based solutions that leverage security cameras and intrusion sensors help our customers uncover actionable data on consumer experience, employee productivity, and compliance gaps. Our network engineers can remotely monitor and troubleshoot connectivity issues to keep customer networks running 24X7.
Our managed service offerings are designed to help loss prevention, operations, and IT teams simplify their operations through vendor consolidation, innovative technologies, standardized hardware, and streamlined processes. Our extensive technology partnerships together with our domain expertise, give our customers the ability to roll out game-changing solutions and gain a significant competitive advantage.
