Job Description

Overview

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring an Security Operations Manager. The Security Operations Manager is responsible for overseeing the comprehensive safety and security programs for a high profile customer. This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with customer’s physical security posture, program, and policies at every level - from organizational culture and strategic intent through to procedures and day-to-day execution.

RESPONSIBILITIES:

Security Operations Oversight

• Maintain a consistent, visible presence across the property to assess the effectiveness and professionalism of day-to-day security operations
• Evaluate security services delivered by contracted vendors, including access control, video monitoring, and patrol activities, ensuring alignment with customer’s expectations and site standards
• Foster a culture of professionalism, accountability, and customer experience within the security function through active engagement and feedback
• Conduct routine walkthroughs and informal inspections to identify gaps, reinforce expectations, and promote continuous improvement
• Serve as the on-site security subject matter expert, providing guidance and support to property management, customer, vendors, and other stakeholders as needed

Security Program and Standards

• Support the implementation and ongoing refinement of the property’s security program, ensuring alignment with customer’s enterprise physical security posture and expectations
• Recommend enhancements to security policies, procedures, and post orders to address evolving risks, operational needs, and employee experience
• Promote consistent understanding and application of security standards across vendors and stakeholders
• Monitor adherence to established policies, procedures, and regulatory requirements, escalating gaps as appropriate
• Partner with the property management company and customer to support a compliant, well-governed, and continuously improving security environment

Security Systems and Infrastructure

• Oversee the day-to-day functionality and condition of on-site security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools
• Perform basic troubleshooting of security equipment (e.g., card readers, cameras) and coordinate timely resolution of issues with vendors, the property management company, and the Enterprise Security team
• Work in close partnership with the Enterprise Security team to support the implementation and consistency of enterprise-standard security systems, configurations, and controls
• Ensure site-level alignment with enterprise security standards, escalating system issues, gaps, and enhancement opportunities to the Enterprise Security team as appropriate
• Support system-related projects, upgrades, and testing efforts in coordination with the property management company and the Enterprise Security team

Incident and Risk Management

• Coordinate on-site response efforts during security incidents, working in partnership with the property management company, emergency responders, vendors, and the Enterprise Security team
• Serve as a steady, visible presence during incidents, helping to ensure organized, effective, and professional response and communication
• Ensure timely, accurate, and well-documented incident reporting, with appropriate escalation to the property management company and the Enterprise Security team
• Conduct periodic site-level risk assessments to identify vulnerabilities, trends, and areas for improvement, providing recommendations aligned with customer’s risk posture
• Monitor incident trends and operational patterns to inform continuous improvement of security operations and procedures
• Support the execution of emergency preparedness activities, including drills and exercises, in coordination with the property management company and relevant stakeholders

Tenant and Stakeholder Engagement

• Support the property management company in addressing customer-facing security needs, ensuring a consistent, professional, and well-coordinated approach
• Engage with customer employees, vendors, and building stakeholders on security-related matters, providing guidance aligned with established policies and procedures
• Support security planning and coordination for customer activities such as after-hours access, events, and office moves
• Promote a strong security culture across the property through visibility, communication, and reinforcement of expectations
• Assist in the planning and execution of life safety activities, including drills and exercises, in coordination with the property management company and relevant stakeholders

Vendor Management

• Responsible for managing the performance and delivery of contracted security services at the site, including evaluating service quality, professionalism, and staffing coverage against agreed-upon standards
• Provide ongoing feedback on vendor performance and escalate issues, staffing gaps, and service concerns to vendor leadership and the Enterprise Security team as appropriate
• Partner with the Enterprise Security team to ensure alignment with broader vendor strategy, standards, and performance expectations
• Review site-level vendor reporting, staffing plans, and invoicing for alignment with contracted services and approved budgets
• Support continuous improvement through regular engagement with vendors

Performance Insights and Planning

• Provide regular insights into security performance, trends, and emerging risks to property management and customer, supporting informed decision-making
• Maintain visibility into site-level security metrics, incidents, and service delivery to identify patterns and opportunities for improvement
• Contribute to budget planning by providing recommendations on security-related investments, vendor performance, and cost optimization opportunities
• Support forecasting and planning efforts by identifying evolving risks, operational needs, and potential impacts to security resourcing or infrastructure
• Ensure alignment between security operations, service delivery, and budget expectations through ongoing monitoring and communication

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of seven (7) years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments
• Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes
• Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems
• Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments
• Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience
• Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time
• Excellent written and verbal communication skills, including incident reporting and stakeholder engagement
• Proficiency with standard business tools and security-related systems
• Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems; CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1743807