TheTournament Account Managermustmaintainand nurture client relationships to ensure their ongoing development by providingoptimumbenefits from Ticketmaster technology and marketing initiatives.

WHAT YOU WILL BE DOING

• Direct responsibility for overseeing the management of a specific client base to develop andmaintainexcellent client relationships whilst ensuring that all contractual obligations are understood and achievedFrom time totimethis client base may be amended due to business needs.

• Build, check and QA test events priorto onsale, working closely with the client to ensurestrong communicationismaintainedand that all requirements are met. Participate inon salecalls where necessary

• Meet and exceed the client service level agreements and educate clients within procedural guidelines or product updates/new features to ensure a complete solution to their service or technical questions.

• Plan and deploy ticketing strategies for future events including revised reportingopportunities..You will have working knowledge of various ticketing systems and access control support to suit the needs of the clients and event day operations which can include various ticketing models such as season ticketing.

• Work closely with internal departments to ensure they are kept fully informed about upcoming events and services that have been committed to clientsAccordingly, provide all necessary information andassistanceto these departments in their planning so all client deadlines areachieved Consult with clients and internal departments to understand their business initiatives and how our solutions canassistthem.

• Ensure staff in Groups, Contact Centre, and Box Office teams haveaccurateinformation and are sufficiently briefed, effectively trained,motivatedand empowered to make decisions within their respective areas when performing duties related to event management to ensure the provision of excellent service to patrons.

• Develop clear policies and procedures for Client or Venue Box Offices. Furthermore, the Client Manager will work closely with Venue/Client Box Offices and support areas ensuring they are properly set up and appropriately rostered with fully trained staff to provide the maximum level of service. This is done either as part of the role of Client Manager or if possible, donethrough team coordination with a local Box Office Manager. Certain Events and/or Clients willrequirethe presence of theTournament Account Manageron-site during the event

• Work closely with the Marketing Department, developing marketing initiatives specific to client needsin order tomaximiseticket sales. You will alsobe requiredtodevelop postevent reports, eventanalysisand provide recommendations for future events.

• Manage stakeholder ticket inventory, ensuring accuracy and responsiveness in afast‑pacedenvironment where allocations evolve dynamically during tournament operations.

• Lead the coordination and execution of responses to stakeholder feedback and queries we get through from the client

• Supportdecision‑makingand execution of stakeholder ticket distribution

• You will actively support new initiatives and product developments to the client across all TM products. This may include providing initial troubleshooting techniques toidentifythe root cause of the issue andworkwith central teams to expediate problem resolution.

• You willbe responsible forchecking all event finance settlements and royalty payments for accuracy for clients prior to final approval of yourManager

• You will entertain clients and attend client functions and launches asrequired, and whichmaybeoutside normal business hours. You will attend and/orfacilitatepresentations on Ticketmaster operations and products for existing and potential clients.

• Be available to work flexible hours, including weekends and public holidaysifrequired

• Carry out other duties that may be required by theProject Manager

• To adhere to quality management,safetyand environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Communication(Communication) - You must be able to demonstratestrong communicationskills, both written and verbalStrong ability to communicate with clarity andconfidencebusiness developments and each client’s requirements and deadlines to internal and external customersEffective listening skills are also paramount along with the ability to resolve disputes or conflicts with clients. The ability to effectively handle difficult conversations is a key communication requirement.

• Research/Analytical(Innovation) - You will need to possessan up-to-date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.

• Computer literacy- I.T. literacy essential - Windows Office Suite (PowerPoint, Word, Exceland Outlook) Familiarity and aptitude with asignificant numberof different ticketing systems,productsand websites/apps.

• Flexibility(Accountability) - You must demonstratean ability to accommodate and adapt to the changing needs of the business in a highly pressured working environmentAt the same time, proven ability to adhereto setguidelines and process adherenceDeal with higher-level complaints andrecognisethe need for flexibility where applicable.

• Customer / Client Focus(Service Excellence) - Ensure Ticketmaster’s internal and external customers’ needs are continually satisfied. Maintain and build ofstrong customer relationships with current and future clients.

• People Management & Leadership(Teamwork) - Effectively manage the professional requirements of Ticketmaster’s internal and external customers Lead by example; gather support from staff and work together to achieve desired outcomes.

• Initiative(Passion) - Possess“natural energy” with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.

• Results oriented- Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying the effective application of effort and resources, combined with passion, beliefand energy.

YOU (BEHAVIOURAL SKILLS)

• Rock Solid Reliability– I earn the trust of clients, co-workersand fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

• Solution Driven– I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.

• Winning Teamwork– I collaborate with others; I share information openly; I listen and take time to empathiseand understand where others are coming from; I show recognition and appreciation for the contributions of others

• Act with Integrity– I am proud of the way Irepresentmyself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; Irepresentinformation and data accurately and completely

• Able to travel to officeminimum3 days a week

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. Ifyou’repassionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values: