Hello! 👋🏽
At Factorial we're looking for a new Account Manager for the ROW Market to help us boost the company to the next level. This role is all about being there for our customer whilst leveraging upselling and renegotiation opportunities 📈
It’s the perfect blend of a nurturing role with the excitement and incentives of hitting sales targets. Up for the challenge?
Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
Accompany our client from the signature of the contract and Guarantee a top quality onboarding, implementation and training process.
Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
Promote and explain new productsservices and functionalities to existing customers.
You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.
English and Polish language professional proficiency. We are international!
Previous experience in Sales; other experiences in Customer Success and Satisfaction are highly valued!
You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
Committed, organized, proactive problem solver and you love helping people.
Strong organizational skills with extensive use of CRM tools and portfolio management.
Decisive and fearless to pick up the phone and support our clients.
Ready to work in a fast-paced, less corporate, startup environment.
Eager to take ownership of the company and share improvement points (we have a culture of change!)
High growth, multicultural and friendly environment 🤝
Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
Language classes with Preply 👩🏽🏫
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Structured career paths to support your professional growth- we don’t believe in dead ends.
Starting Salary between 32.000 and 42.000€ OTEs (with a 20% of uncapped variables included).
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
We own it: We take responsibility for every project.
We learn and teach: We grow together through learning.
We partner: We build trust and collaborate.
We grow fast: We move fast, learn, and iterate.
Wanna learn more about us? Check our website!
We #betonpeople 💗
#LI-ML2
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
